AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Amazing product and great customer service!"

What do you like best? The dashboard interface is very user-friendly and intuitive. It gives me just the right amount of information without being too complex. The support I receive from the team is A+. They are very quick to respond and are forward thinking with their solutions. What do you dislike? I wish I could program additional reminders for the surveys. Only being able to send 1 reminder is restrictive. Recommendations to others considering the product: I really like that this ...

"Automated our NPS within 2 weeks"

What do you like best? Their Salesforce integration is excellent, was so easy to turn on and grab data out, as well as getting results back in. Their onboarding process with Gretchen was excellent, and always ended up getting answers i needed fast. What do you dislike? The TV style dashboard isn't customisable enough, as well as some of the reporting could be a bit better - Pricing was a touch high, but then again it has cut out a lot of manual work, and things are much more efficient ...

"Best Review Site"

What do you like best? Ask nicely integrates well with other platforms we use. It's very helpful to see what our customers think of our product in real time. Love it! What do you dislike? There are no downsides. It works great for us! It integrates with our other platforms well and we use this to gauge customer success quite a bit. What problems are you solving with the product? What benefits have you realized? We are able to see reviews and address our customers in a more efficient way.

"Greta way to gauge your customer health!"

What do you like best? That it automatically pops up across the bottom of our software platform, not in an annoying pop up that is in the way. It also allows them to tell why they gave the review and to which department! We actually use our list of happy customers that left us positive asknicely reviews as a referral contact database! Almost every single customer gives us a referral. It's fantastic. What do you dislike? It seems a lot of angry or unhappy customers get the asknicely request ...

"Exceptional tool for monitoring your business"

What do you like best? I like that it gives our customers the ability to give feedback on our service departments, and from there we can add extra value or added assistance. What do you dislike? We haven't come across any dislikes yet. In the time we have used it. It goes hard for what it is. Recommendations to others considering the product: If you want a view of your business from the customers point of view then this is a valuable tool. What problems are you solving with the product? ...

"Simplicity works"

What do you like best? The great thing about AskNicely is the simplicity of use for all participants. Most feedback tools attempt to do too much and it becomes burdensome but Ask Nicely makes it fast and easy enough to submit frequently which means you also get a clear picture of trends over time. What do you dislike? The way it sets time ranges for reporting is a bit annoying. It would be better to be able to set hard and fats ranges between certain dates. The reporting generally UX is a ...

"Great platform, great features!"

What do you like best? The interface is pretty clear. It is really simple to use. Plus, it's connected to every best other platforms so there are different channels to get the info of your NPS: mobile app, slack, salesforce, zendesk... The dashboard feature is also pretty cool to use! You can display your NPS on TVs that you may have in your office. It a great way to involve everyone in your company. What do you dislike? Not sure that I dislike something that worth to mention ...

"Great visibility on Customer Satisfaction."

What do you like best? The support is really good and the new dashboard is fantastic, very easy to read and evaluate. What do you dislike? There needs to be more understanding in the block/unsubscribing as some people seem to get through. Recommendations to others considering the product: Great system for monitoring your customer satisfaction, the scoring gives you something to aim for. What problems are you solving with the product? What benefits have you realized? We're working out our ...

"Easy product, great service"

What do you like best? Out of the box, it's easy to use. We are really loving the Salesforce integration that we also purchased. What do you dislike? The company is still growing so documentation could be better. What problems are you solving with the product? What benefits have you realized? NPS

"Very simple solution"

What do you like best? Very easy to set up, learn and use. Like the constant feedback very much. Customers reacting well, and makes it simple to deal with issues. What do you dislike? The mobile app could have more functions, and would be nice to be able to send campaigns What problems are you solving with the product? What benefits have you realized? We are learning about our blind spots every day. It's great