AskNicely Reviews in February 2025: User Ratings, Pros & Cons

Great for improving services and overall operations of the business.

PROS & CONS What are the best aspects of this product? AskNicely has been helpful in giving us insight into our customers’ preferences and feedback for our services. Through this, we have been able to improve our offerings so we can be better service-providers. What aspects are problematic or could work better? We haven’t encountered any issues with AskNicely to-date. What specific problems in your company were solved by this product? AskNicely has given us a pretty clear insight into the ...

"Easy and Helpful"

What do you like best? The ease with which I can survey my Clients and then also the ease with which they can respond What do you dislike? The only thing is that it does not integrate with my current CRM What problems are you solving with the product? What benefits have you realized? Need Client feedback on how we are tracking, what we can do better, what we are not doing and what is expected of us. We have gotten some great project ideas out of the feedback and also have been able to ...

"Best in class - the results speak for themselve!"

What do you like best? What I best is how AskNicely provides us with direct, open and honest feedback through the eyes of our customers. Never underestimate how powerful knowing what your customers view of the business is, both positive and negative feedback ensures improvement. What do you dislike? Nothing comes to mind, I've been using AskNicely for a number of years now with an error or issue. Recommendations to others considering the product: If you are evaluating multiple tools and ...

"Great"

What do you like best? Up to date customer feedback and good response rate. What do you dislike? There is nothing that I dislike about AskNicely. What problems are you solving with the product? What benefits have you realized? How we can improve for our customers in certain categories.

"Feedback at a glance"

What do you like best? AskNicely has been working very well for our business - Feedback from our customer at a glance. We have a screen up with the dashboard running and its great to see what our customer are saying. What do you dislike? I wish I didn't have to put anything here - so I would say noting at this stage. What problems are you solving with the product? What benefits have you realized? We can look at area of improvement within our stores on the front line as well as online as a ...

"Easy to use"

What do you like best? The format and UI is very easy to navigate through. Feedback from our customers are well organised and it's easy to see contact history with the customer. The dashboard is very insightful and provides a great summary on what can be improved. What do you dislike? Nothing to comment on at this time. It's been smooth sailing with day to day usage. Recommendations to others considering the product: Easy to use and data provided is organised well What problems are you ...

"AskNicely is a great tool to get our NPS from existing clients"

What do you like best? The integration with HubSpot is the best feature for me. What do you dislike? There are no features which I dislike at the moment. What problems are you solving with the product? What benefits have you realized? Best benefit is easily soliciting feedback from our clients.

"Best Customer Service Ever! "

What do you like best? So the company I work for was trying to implement something new in order to aim for more Facebook/Google reviews without having to run more workflows. The AskNicely team (specifically Andrew) were absolutely incredible in working with us to achieve this. I think one of our email threads spanned over 50 emails just to help us with this! They were incredible committed, accurate with their work, and overall both myself and the company were absolutely impressed with their ...

"Simple, yet multi-feature NPS measure tool!"

What do you like best? The software, in general, is very intuitive to use. I like the simplicity. Automation and integration with Salesforce is very crucial to us - and, AskNicely does it seamlessly. Our Account Manager was super prompt and extremely helpful. So was their Support Team. We are an Saas company and AskNicely works beautifully for us. I rarely leave reviews, but this time, I am genuinely impressed by their service. I'd highly recommend it! What do you dislike? The only ...

"A great tool to improve service via direct feedback."

What do you like best? it is easy to use and gather information from client feedback in categories. I like that we can give direct replies to feedback and provide responses to improve relationships. Also, great to copy positive client feedback and provide this to the team to acknowledge great service provided. What do you dislike? I see no downside to using this platform. It is a benefit to our business and helps us to grow and perform at a higher standard. Recommendations to others ...