AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Overall great software, and will continue to get better"

What do you like best? Seeing all the feedback fairly fast, both good and bad What do you dislike? When a customer selects the wrong rating mistakenly or gets confused or when a crew gets a bad review due to price What problems are you solving with the product? What benefits have you realized? Small areas we can improve on. The competition to get 10s with my team! :)

"Ask Nicely👍👍"

What do you like best? It gives us the ability to see unbiased reviews and thoughts of our customers. In addition Ask Nicely has the feature to capture online reviews for us also. The feature of TV display is sweet too, many stats and data. What do you dislike? I would like more reviews but that’s me. We do get a good amount from AN though. Very happy Recommendations to others considering the product: I was happy when we made the chnage What problems are you solving with the product? What ...

"Easy to use and an engaged team!"

What do you like best? All of the data is easy to slice and dice plus any questions are covered by a solid help center and an engaged team! What do you dislike? The occasional hurdle customzing some of the features to fit our current and developing processes but the team is on hand to help when need be. What problems are you solving with the product? What benefits have you realized? Visualizing and sharing NPS data throughout our organization to drive improvements.

"Great NPS Platform"

What do you like best? - Ease of use - Ability to chat with the client - Ability to chat internally about next actions - Day. Month, YTD Dashboards What do you dislike? Nothing! The platform is great to use, easy to navigate and is very simple for our clients to use as well. What problems are you solving with the product? What benefits have you realized? For many years we had a massive gap in receiving genuine client feedback. Ask Nicely has meant our internal team are now able to gauge how ...

"This tool completely changed our business! Love it."

What do you like best? Easy to use, great support getting set up What do you dislike? More flexibility with custom fields and integration What problems are you solving with the product? What benefits have you realized? Maximising the impact of NPS to public reviews

"Amazing UI, super intuitive, easy to learn, easy to execute."

What do you like best? The survey interface that our clients see is modern and friendly. Our clients feel like they are being asked personally and they are very responsive to it. Honestly, the confetti at the end is an example of a great detail that sets this software apart. What do you dislike? I could use a little more reporting - automated would be nice. We send so many surveys and each executive wants concise, one-glance type reports for their area on a weekly, monthly and quarterly ...

"Chat Support Experience w/Aaron Ward"

What do you like best? I liked that Aaron was very chill and calm during the Chat session. I could tell that he truly wanted to help, and was not looking to simply quickly close a chat. What do you dislike? Liked everything about the experience. Really, I did! Not just saying that to get the Amazon gift card :) Recommendations to others considering the product: Try it out...you'll like it!! What problems are you solving with the product? What benefits have you realized? Looking to improve ...

"Works well, great implementation team"

What do you like best? The deal clincher was themes. It automatically categorises your feedback based on themes with keywords you enter. This is super helpful for us. What do you dislike? Possibly a bit fiddly at the start. However, they walk you through the process in detail so you can't make mistakes. What problems are you solving with the product? What benefits have you realized? We have discovered a whole tranche of users who have views we didn't realise or appreciate fully. This is ...

"Great tool to monitor productivity and satisfaction."

What do you like best? Great tool to assess which areas need praise of improvement. What do you dislike? It would be nice if there was a way to quickly convert a good review to post on a different platform such as google or Facebook. The customers don't know this is for internal use so there have been some very nice things said that no one will ever see unfortunately. What problems are you solving with the product? What benefits have you realized? I've made it into a game for my employees ...

"Great solution for business surveys!"

What do you like best? I love that there is the ability to create automated emails based on certain scores. Also love that it integrates to both salesforce as well as slack so that we can see responses in real-time and also track in SF for the account history. What do you dislike? nothing at this time! great product with no complaints! Recommendations to others considering the product: great product! Just make sure you have an admin that keeps an eye on the responses and analzes the ...