AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"AskNicely "

What do you like best? AskNicely is very easy to use after account setup. The software does most of the work for you. I like the ability to import answered surveys into our team Slack channel. Not all team members deal with AskNicely on a daily basis and this allows us all to comment on responses. What do you dislike? I wish we could create other types of surveys in addition to NPS. Platforms like Typeform allow more flexibility with creating engaging surveys. What problems are you solving ...

"Fantastic NPS service"

What do you like best? I like that its built to do one thing, and do it well. There are lots of other services that do NPS, but usually bundled with other features, and overbuilt, or that do in-app NPS, which I don't like. I wanted just email NPS, and asknicely is built to do that very well. I aaaaalmost couldn't be happier with the service. Also support is good. What do you dislike? Their UI is a little dated and poor, but they are working on that and have recently released a new dashboard ...

"Our eyes on the field"

What do you like best? We are using AskNicely for over 2 years now and it is literally our eyes & ears in the field. Although it is not always possible to get users invest their time to put comments, we at least know where we stand and give a call to those who are not putting their comments. What do you dislike? It would be great if the landing page after scoring is customizable, if we could put custom communication there. For instance, for promoters to put an upgrade option, for detractors ...

"Great Product - Does What it States it Will Do"

What do you like best? I like that I can see feedback on an app as the feedback is coming in. I can respond to customers with templates that help me keep the conversation going. I appreciate being able to send customers out to another site to review us, if they are a promoter. The integration with Salesforce allows us to share the information across teams without everyone having access into the AskNicely system. What do you dislike? I do wish that their customer success team was more ...

"Results easy to read and classify "

What do you like best? Themes are well classified and the dashboard gives a good summary of the results. What do you dislike? Sometimes I couldn't update the survey's logo or colours. It kept going back to the previous version. Also the reports are more like rough data, when I would like to see in depth more insights on the results. Recommendations to others considering the product: Once is all set up, it runs smoothly and has a lot of functionalities to keep track of the customer ...

"Great source to get information for your company"

What do you like best? I like that they only ask for a simple one question survey What do you dislike? We have quite a few customers that do not complete the survey What problems are you solving with the product? What benefits have you realized? We have been able to fix come concerns that agents have had that we were unaware of.

"Excellent for obtaining feedback from clients"

What do you like best? The support to get set up was excellent thanks Claudia and now for all of our team to be able to easily see the feedback provided from clients with the TV set up, is brilliant. This will help us to address any shortfalls really quickly and will assist with promoting our business with additional reviews placed by promoters. What do you dislike? Can't think of anything I dislike about AskNicely, very easy to set up and use. Recommendations to others considering the ...

"Very smooth transition - support received was excellent! "

What do you like best? The support from AskNicely was amazing. Readily available to assist with any queries. Very simple and easy to use. What do you dislike? Nothing at this stage. Very happy with the results Recommendations to others considering the product: Very helpful What problems are you solving with the product? What benefits have you realized? Interaction with customers. Opportunity to change the ratings by adressing the issues with customers directly.

"Keeping member satisfaction top of mind. "

What do you like best? Easy to understand and see my ranking versus the other branches, quick view of responses gives me a quick idea of the tone of the responses. What do you dislike? Different than other NPS systems I have used. A bit of a learning curve, but that should not have been a surprise to me. Recommendations to others considering the product: Get in and use it. What problems are you solving with the product? What benefits have you realized? Keeps me focused on what our members ...

"Phenomenal platform"

What do you like best? The UI is extremely clean and easy to understand. The data the platform provides is invaluable to our team, as it allows us to find our most valuable customers, while also seeing problems ahead of time and be proactive with them. What do you dislike? Nothing much to dislike - the pricing is a bit high but is to be expected, really. Recommendations to others considering the product: The price can be steep and it is a yearly charge - however, they will absolutely work ...