AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"AskNicely Review"

What do you like best? I like that it integrates with our internal chat software, Slack, so that we can see our reviews real-time. Additionally, it integrates with Intercom so we can manage the communication with the customer from there. It has streamlined our process internally to allow us to manage both the review visibility and review communication directly to our customers through Slack and Intercom. What do you dislike? As of this time I do not have any specifics downsides. It does ...

"We Have Something to Sell"

What do you like best? We no longer are assuming the sentiment of customers. Without AskNicely we primarily heard from dissatisfied customers. The feedback caused low confidence levels. As soon as we launched AskNicely we were able to hear the voice of many customers and have found we actually have a product our customers want. The instant feedback helps to keep our customers in our line of sight as we are making product decisions. It also provides us with an opportunity to reach out to ...

"It's changed our business"

What do you like best? Introducing AskNicely to our business has helped us improve our customer experience. But, unlike other NPS platforms, the simplicity of the interface has made it really easy for all business stakeholders to access feedback and buy into the initiative. The app also makes it really easy for store managers to get feedback about their store of the fly. What do you dislike? Permissions for users are locked down to data points passed to asknicely, and it can be difficult to ...

"User friendly"

What do you like best? Asknicly is user-friendly and the integration with slack makes it easy to share customer feedback across our organization What do you dislike? The CSV upload process is very manual and time-consuming What problems are you solving with the product? What benefits have you realized? We are able to speak to any issues and work towards a solution

"Gives us a good gauge on customer sentiment"

What do you like best? AskNicely allows us to get immediate feedback from our customers after their purchase to find out more about their experience. From here we are able to find out who didn't have a great experience, and follow-up accordingly. For those who left good feedback, we are able to publish those on our site to boost our credibility. Overall it gives us a good gauge on customer sentiment and we can make quick changes to our business to improve our products and service. What do ...

"Quick to respond, system is easy to use"

What do you like best? Dashboard and theme buckets. They are easy to use and modify if needed. What do you dislike? Backend changes are not that easy as they don't replicate immediately? E.g. Changing who receives the emails notifying response time and measurement. This hasn't worked - there isn't any clear guidelines What problems are you solving with the product? What benefits have you realized? Clear understanding of how our customers feel about our business. It allows us to stay on top. ...

"It's quite a great software"

What do you like best? Simple and integrates with our CRM out of the box What do you dislike? Updating fields isn't as simple as I'd like. It requires that I log a support ticket for them to do the update. It's important as how we segment the records shows the report differently. We'd like more flexibility with the reporting. Recommendations to others considering the product: It's a great and simple product. Highly recommend reaching out to their support team as they're quite helpful. What ...

"Simple, but effective"

What do you like best? The system makes it easy to manage and administer NPS surveys, and responding to the feedback we get is super simple. The implementation team and CS reps have been great to work with--they helped us create custom workflows and access profiles for various levels of access for our executive team and regional managers to be able to respond to feedback. What do you dislike? Native reporting functions aren't great yet, but they're working on it. Until we can pull our own ...

"Love their UI and the customer service"

What do you like best? UX/UI, Reporting and it is extremely user friendly. Our point of contact is always available to answer our questions or if we have any concerns. What do you dislike? Nothing in specific. It will be great to have an option to send NPS surveys after different customer milestones. What problems are you solving with the product? What benefits have you realized? We were able to increase our response rate and also with the Topics feature we were able to send topic specific ...

"Professional, timely, well supported system"

What do you like best? It suits our business and at implementation the support provided in building additional functionality was great. Its reliably and the dashboard makes it easy to summarise scores What do you dislike? Hard to answer, but interfacing with a CRM system to automate surveys has had a very occasional hiccup, but there are workarounds that are fairly easy to use if there have been rare issues What problems are you solving with the product? What benefits have you realized? We ...