AskNicely Reviews in February 2025: User Ratings, Pros & Cons

Fast onboarding and easy to use program.

PROS & CONS What are the best aspects of this product? Setting up our accounts and getting a feel of the program was a pretty painless process. This was due in part to the customer services representative who was in charge of our account. She was very helpful and had all the answers we needed. I also like that AskNicely works well with Salesforce, allowing us to import and export data to and from it. What aspects are problematic or could work better? The layout of the dashboard still has ...

"Super simple. User friendly. Pretty."

What do you like best? The design is really pretty and simple. Easy to use, nice to look at. What do you dislike? I wish they had additional template surveys. What problems are you solving with the product? What benefits have you realized? Identifying pain points for our customers. Also developing new marketing strategies based off the information we're finding.

Fast onboarding and easy to use program.

PROS & CONS What are the best aspects of this product? Setting up our accounts and getting a feel of the program was a pretty painless process. This was due in part to the customer services representative who was in charge of our account. She was very helpful and had all the answers we needed. I also like that AskNicely works well with Salesforce, allowing us to import and export data to and from it. What aspects are problematic or could work better? The layout of the dashboard still has ...

"Great tool for keeping a pulse on my customer community"

What do you like best? Streamlined workflow for follow-up activities ranging from additional details to soliciting customer testimonials. What do you dislike? I'd like to see more drill down capabilities in the reports, so that I can easily see which customers received/opened/responded to emails. What problems are you solving with the product? What benefits have you realized? I have been able to establish a reliable data set of customer feedback. I rely on this for another perspective to ...

"Ask Nicely Experience"

What do you like best? Ask Nicely is a good way to get a message out to a large audience and ask for responses that can help a business improve. What do you dislike? We have to be specific about what we are asking Recommendations to others considering the product: Be specific with the question you choose to get the responses that can help your business improve! What problems are you solving with the product? What benefits have you realized? Customer service issues - improving relationships!

"Ask Nicely Experience"

What do you like best? Ask Nicely is a good way to get a message out to a large audience and ask for responses that can help a business improve. What do you dislike? We have to be specific about what we are asking Recommendations to others considering the product: Be specific with the question you choose to get the responses that can help your business improve! What problems are you solving with the product? What benefits have you realized? Customer service issues - improving relationships!

Efficient onboarding process.

PROS & CONS What are the best aspects of this product? The onboarding flew by without a hitch. I’ve been able to add all the elements and necessary data into the system quite easily. To give you an idea about just how painful the initial process was, just imagine this: I was able to add my list of contacts, set up my calendar, and create my surveys in just a matter of an hour. I guess this had more to do with the simple layout, more than anything. What aspects are problematic or could work ...

"Super simple to use, and powerful insights"

What do you like best? We love how easy it is to use, and how easy it is for our clients to give us clear feedback. The data gives us powerful insights that help us identify areas for improvement as well as key drivers of the business. What do you dislike? I haven't found any downsides yet. Great system. What problems are you solving with the product? What benefits have you realized? The need for customer feedback, both measurable and with substantive commentary. Helped us home in on our ...

"Super simple to use, and powerful insights"

What do you like best? We love how easy it is to use, and how easy it is for our clients to give us clear feedback. The data gives us powerful insights that help us identify areas for improvement as well as key drivers of the business. What do you dislike? I haven't found any downsides yet. Great system. What problems are you solving with the product? What benefits have you realized? The need for customer feedback, both measurable and with substantive commentary. Helped us home in on our ...

"Great experience, great tool"

What do you like best? The things you can build with AskNicely, and the people who work there and "coach" you to use it. What do you dislike? Not much so far. It's a bit hard to understand the differences betweek workflows and surveys at first but then it's OK. What problems are you solving with the product? What benefits have you realized? Creating a real net promoter system rather than just a score.