AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Easy to use and full of insights"

What do you like best? I love that I'm hearing from customers at all locations every day. I can quickly identify themes and correct concerns before they result in a lost member. I also love how easy it is to use the system. When I have shared concerns with AskNicely or asked them to update something in the software, they have actually followed through on my requests. What do you dislike? There isn't much I dislike. I have had a few folks rate us at a 5 thinking it was the highest option. ...

"Easy to use and full of insights"

What do you like best? I love that I'm hearing from customers at all locations every day. I can quickly identify themes and correct concerns before they result in a lost member. I also love how easy it is to use the system. When I have shared concerns with AskNicely or asked them to update something in the software, they have actually followed through on my requests. What do you dislike? There isn't much I dislike. I have had a few folks rate us at a 5 thinking it was the highest option. ...

"Quick Easy Insightful"

What do you like best? I like the dashboard that quickly shows you your company's NPS score and you can quickly break down by things like timing, scores, reasons for responses etc. What do you dislike? No dislikes. I've found the software great so far. What problems are you solving with the product? What benefits have you realized? We want to understand how our software is viewed by users, get their feedback including getting success stories when reviews are positive and doing what we can ...

"Quick Easy Insightful"

What do you like best? I like the dashboard that quickly shows you your company's NPS score and you can quickly break down by things like timing, scores, reasons for responses etc. What do you dislike? No dislikes. I've found the software great so far. What problems are you solving with the product? What benefits have you realized? We want to understand how our software is viewed by users, get their feedback including getting success stories when reviews are positive and doing what we can ...

"Perfect VoC plaftorm if you use Salesforce"

What do you like best? - AskNicely integrates perfectly well with Salesforce. As long as you have the data in Salesforce, you can develop a full range of surveys useful to assess your customers' satisfaction throughout their journey - Ability to close very easily the loop with the customer - Surveys highly customisable and user friendly - AskNicely TV to share feedback across the organisation - Feature to prevent survey fatigue - Reasonable cost - especially when you're an SME. What do you ...

"Perfect VoC plaftorm if you use Salesforce"

What do you like best? - AskNicely integrates perfectly well with Salesforce. As long as you have the data in Salesforce, you can develop a full range of surveys useful to assess your customers' satisfaction throughout their journey - Ability to close very easily the loop with the customer - Surveys highly customisable and user friendly - AskNicely TV to share feedback across the organisation - Feature to prevent survey fatigue - Reasonable cost - especially when you're an SME. What do you ...

AskNicely has opened up the communication lines between us and our customers.

PROS & CONS What are the best aspects of this product? AskNicely has allowed us to peek into the mind of our customers. Because of it, we have managed to establish a rapport with them and improve our services based on their feedback. On the flip side, we’ve been able to repair our relationship with unhappy customers too. What aspects are problematic or could work better? It would be nice to give more people access to the surveys that we have set-up online. One idea might be for us to ...

Top-notch service!

PROS & CONS What are the best aspects of this product? I love how simple the layout of the dashboard is. All the tools and functionalities are visible and can be utilized with just a click of a button. The team behind AskNicely are noteworthy as well. They’ve been consistently helpful and competent. What aspects are problematic or could work better? It would be helpful if AskNicely would allow more than 1 reminder to be sent out to recipients. This way, we can make a guarantee more ...

Top-notch service!

PROS & CONS What are the best aspects of this product? I love how simple the layout of the dashboard is. All the tools and functionalities are visible and can be utilized with just a click of a button. The team behind AskNicely are noteworthy as well. They’ve been consistently helpful and competent. What aspects are problematic or could work better? It would be helpful if AskNicely would allow more than 1 reminder to be sent out to recipients. This way, we can make a guarantee more ...

"Super simple. User friendly. Pretty."

What do you like best? The design is really pretty and simple. Easy to use, nice to look at. What do you dislike? I wish they had additional template surveys. What problems are you solving with the product? What benefits have you realized? Identifying pain points for our customers. Also developing new marketing strategies based off the information we're finding.