AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"A quick and easy way to get feedback from your customers"

What do you like best? The thing I like most is that high numbers of people respond to the survey with a rating of our service. Many of them go to the trouble of also writing a comment about what they like or appreciate. What do you dislike? I don't dislike anything. It's easy to use. Recommendations to others considering the product: Ask Nicely is a very useful and easy tool for obtaining feedback from your customers What problems are you solving with the product? What benefits have you ...

"Easy Streamlined Way to Customer Pulse"

What do you like best? AskNicely has helped us gain a pulse on our current and on-boarding customers. It has allowed us to have an understanding of the general sentiment. We also have a follow-up cadence for customers that leave poor scores to get additional feedback. We love the Salesforce and Slack integrations as well. What do you dislike? Would like some more reporting that can get sent automatically to teams or individuals. What problems are you solving with the product? What benefits ...

"Fast way to get feed back"

What do you like best? Very easy to navigate the site. Can see the entire company or filter just my own. We can break it down by price as well as new or returning customer and by the product type What do you dislike? Can be a little busy looking until you have moved around a bit learning where everything is Recommendations to others considering the product: If you want quick feedback. This is it. Many companies I have worked for would use surveys the customer would not complete because it ...

"Fast way to get feed back"

What do you like best? Very easy to navigate the site. Can see the entire company or filter just my own. We can break it down by price as well as new or returning customer and by the product type What do you dislike? Can be a little busy looking until you have moved around a bit learning where everything is Recommendations to others considering the product: If you want quick feedback. This is it. Many companies I have worked for would use surveys the customer would not complete because it ...

"A handy tool for managing our customer feedback"

What do you like best? The new UI is a big improvement. Navigation, finding information and using the dashboard are all much more user friendly. What do you dislike? The time taken to open and close the comment field when add internal comments to feedback received is frustratingly long. Recommendations to others considering the product: Pay for the professional package, it simplifies the VoC process immensely. What problems are you solving with the product? What benefits have you ...

"Great NPS software"

What do you like best? It's great to have actionable feedback about the sales and onboarding process after our customers finish the implementation process. It helps out team to constantly evolve and make the process better. It's also great to have the integration with Slack so we can have updates in real time. What do you dislike? I don't think we've found anything to dislike so far! What problems are you solving with the product? What benefits have you realized? We are able to better the ...

"Features better than the rest, but expensive. "

What do you like best? Amount of data we can analyze provides incredible insights; workflows & templates save time; easy responses directly in app; automated follow-up questions; themes help to capture common words in comments that may not have been chosen with topics; easy to use UI; friendly and helpful staff (especially Andrew). What do you dislike? Pricing. Hard to justify for a small startup. Wish there was a "startup pricing" options like a lot of software tools offer. Took a lot of ...

"We now know how our clients are feeling about us as a company"

What do you like best? I like the fact we can see how all of our clients (owners and tenants) are feeling about our services and how small improvements can make a huge difference to our ratings What do you dislike? I would like the system to be able to survey not only our existing clients but also our potential clients ie; people that walk in the office to deal with reception or people that go to our viewings. At this point we are unable to identify any customer service issues or praise for ...

"Solid Survey Tool With Nice Integrations"

What do you like best? I like the fact that it is very customizable. We integrate with both Salesforce and Slack. Based on our training cases and our support cases we can automate a certain number of surveys that automatically go out to our customers. In addition we have an AskNicely channel in Slack that posts all of our survey responses as they come in which is a really great tool for everyone to see. Next we want to get the AskNicely TV app that shows the live responses. What do you ...

"We have enjoyed this platform"

What do you like best? It gives us a solid read on consumer sentiment that is empirical What do you dislike? Lack of automation from our POS system because we don't use standard operating systems What problems are you solving with the product? What benefits have you realized? We are learning more about our business. Instead of making assumptions, we're learning from direct consumers.