AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Very easy to use"

What do you like best? I love that errors are able to be quickly fixed and that it is very easy to pull reports What do you dislike? There is really nothing that I dislike at the moment! What problems are you solving with the product? What benefits have you realized? We have realized how helpful it is to gauge client feedback throughout every step of the real estate process when utilizing AskNicely.

"It works well, and is accurate"

What do you like best? having the ability to set key words to use for custom scores for individual or group/team based KPI's What do you dislike? The workgroup feature is great, allows custom notifications for responses - can be delayed occasionally though Recommendations to others considering the product: Works great, easy for both user and customer, non-invasive questions, accurate scoring What problems are you solving with the product? What benefits have you realized? determining what ...

"Giving our Team Valuable Insight "

What do you like best? We had a very vague insight into our client health and their impression of our company. With AskNicely we were able to phase into NPS Surveys quickly and with only a small implementation lift. I like the ease of getting notifications via email and through the app so I can immediately act on reaching out. We are using different pathways to determine how to best move forward, happy/sad/whichever, and continue to strengthen the relationship with our clients. Since we ...

"Ease of use and quality results"

What do you like best? simple to program proper follow-up functionality options professional experience the right data What do you dislike? We were told AskNicely would integrate with Zoho CRM only to find out after the contract was signed AN only integrates with Zoho Desk. This was a big set back for our team. When will a Zoho CRM integration be available? What problems are you solving with the product? What benefits have you realized? real-time sentiment

"Great execution and beautiful UI"

What do you like best? AskNicely's Intercom integration is fantastic. It means no work as we add new customers to our system... if they match the Intercom segment criteria, they are automatically added into the survey. The constant validation by our users that our product is fantastic is well worth the money. What do you dislike? The alert emails we are sent when a detractor responds/comments could be more "actionable." In almost all cases, we want to get in touch with that user right away ...

"Nice!"

What do you like best? Ability to gather feedback in an clean and easy to read format What do you dislike? Lack of control for sending variable messages to groups What problems are you solving with the product? What benefits have you realized? NPS is a major part of our B2B company. AskNicely has allowed our team to gather insights into what we're doing well so we can continue to do those things but also what we're not doing well so that we can improve.

"Great for Business "

What do you like best? The most helpful thing is that you can review how your team is doing. It focuses on the positives and the negatives and is a great medium to train as well. AskNicely is also extremely easy to use and great to send out every week to the candidates that have come in to meet the consultants. What do you dislike? The only thing i dislike is that i have had issues where after uploading a spreadsheet, the system has picked up some wrong fields which made it difficult to ...

"Great NPS Solution"

What do you like best? Integrates well with our CRM (Copper) via Zapier, so we have totally automated workflow. It offers a great dashboard as well where you can drill down to NPS by various levels of aggregation. We also use their dashboard as an office display to keep the team aligned to NPS. What do you dislike? Everything has been great. It solves our need perfectly. What problems are you solving with the product? What benefits have you realized? Measuring and reporting NPS in a totally ...

"We knew we wanted to start tracking NPS but needed the right tool "

What do you like best? It’s incredibly easy to begin tracking NPS with Ask Nicely, and the dashboard metrics that we get are perfect. We really don’t need anything more. We were reporting valuable data from AN throughout our organization within a month of roll-out. And the few questions we had to help us get going were answered promptly by their helpful and friendly staff. Strong recommend! What do you dislike? We do not have anything to complain about at all. Recommendations to others ...

"Ask Nicely worked with our organization to integrate into SFDC and helped us to get set up quickly."

What do you like best? Ease of use! It is very easy to manage once set up and the value of the insights received has been valuable. What do you dislike? Mobile app - I have an iPhone and it has never displayed correctly. Firefox- makes me log in twice to access dashboard What problems are you solving with the product? What benefits have you realized? Understanding customer's sentiment to ensure we address issues ( client specific and across clients ). Moving the needle and growth within ...