AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Easy, informative and so helpful! "

What do you like best? They set you with an onboarding team who helps you get completely set up. They leave no questions unanswered and make sure you hit your goals. I am often overwhelmed with different software and learning products, but they make sure you understand how it all works and are available any time you have questions! What do you dislike? I can't think' of any downsides. The only thing would be the potential for bots, but that is not the fault of AskNicely! Recommendations to ...

"AskNicely"

What do you like best? Very easy to setup and distribute automatically to our guests. What do you dislike? We needed more quota for our monthly emails. This is provided on other plans but the price for just more quota for emails we needed wasn't worth it as we weren't using the other features provided. Recommendations to others considering the product: Very user friendly in generating survey's. Quick to setup and implement. What problems are you solving with the product? What benefits have ...

"Amazing customer service with can-do attitude and timely responses"

What do you like best? I love my account manager, Katie! I also love Jason and Andrew who have helped with troubleshooting the logic we want to build into our surveys to make them unique and perfect for our customer. I actually have FUN on my calls with Katie because she is so knowledgeable and always wants to find a solution! What do you dislike? There is absolutely nothing to dislike. I have always had positive experiences with Ask Nicely! What problems are you solving with the product? ...

"Communication"

What do you like best? We are an agency network. Our customers are agencies. Ask Nicely has helped us communicate better with our agency partners. We can easily see if they have a concern that we need to address by their score of us. What a great tool! What do you dislike? I wouldn't change anything. Twice a year is the perfect time frame to send a request. What problems are you solving with the product? What benefits have you realized? Knowing when we have done something poorly, or ...

"Easy, simple and easy to digest"

What do you like best? AskNicely provides a really quick and easy snapshot our customer experience. We are able to capture some really valuable feedback in a way that is of convenience to our customers. What do you dislike? Nothing so far. I really like the AskNicely platform and process Recommendations to others considering the product: Use it! AskNicely is an incredible tool to use in order to build customer experience What problems are you solving with the product? What benefits have you ...

Great tool for engagement!

PROS & CONS What are the best aspects of this product? What I like best about this tool is that it allows you to access your NPS from various platforms—whether through salesforce, Zendesk, etc. It is also easy to use so onboarding users are not too much of a hassle. I’ve also discovered that it can be a great tool for engaging other teams who are not directly involved in certain projects too. I can easily plug the results on to a TV and everyone who watches it will be up-to-speed with the ...

"I love the service we have received"

What do you like best? The service has been amazing, Alex Wong has been such a pleasure to work with. This toll has helped us to hear our guest concerns and given us the opportunity to respond and react. What do you dislike? I wish we had the ability to ask more question for the cost we are paying. What problems are you solving with the product? What benefits have you realized? Pricing issue at our locations and support for our guests.

"ASk nicely interface"

What do you like best? the fact that we can look at historical data and filter it, and use it to make improvements to processes and how we deal with customers and the likes What do you dislike? the fact that it can't be set to individual teams and also get emails when surveys come in. That would allow even quicker responses and more real time views as ask nicely isn't always open on the screen for the entire day. so having an option to get emails sent to the user who gets reviewed, as well ...

"Quick Set Up, Efficient Tool"

What do you like best? Extremely configurable tool that can account for themes in comments. This allows us to analyze feedback with more detail without the manual effort. We love that there are multiple ways to view the feedback. Many users have the app and we utilize the live TV dashboard across our company. The set up was easy and everyone I have worked with at AskNicely has been great! What do you dislike? We have had a few bumps with the Salesforce integration that we are trying to get ...

"works a treat, easy access to reviews across the company"

What do you like best? easy to operate, can see all the stats displayed. can easily compare branches within the company What do you dislike? we seem to get a lot of people reviewing us as a 5, because the display on their computer didnt show the options 6-10. when we ask the customer why the review us so low they often respond that they gave us 5/5. perhaps look at the way the questionnaire is displayed to the customer to stop this happening. Recommendations to others considering the ...