Arrows Reviews in May 2025: User Ratings, Pros & Cons

"Satisfied"

What do you like best about Arrows? It was easy for me to keep updated and know exactly were I was for each session with my customers What do you dislike about Arrows? When some customers wouldn't go in Arrows What problems is Arrows solving and how is that benefiting you? Where I left off in training with my customers. It's quicker to go into Arrows then researching it another way

"New Features Added Often, Great Customer Service"

What do you like best about Arrows? Arrows allows our startup to put a very professional face to our onboarding process for new customers. What do you dislike about Arrows? It would be nice to have waterflow dating on specific events to automatically work back from a go live date What problems is Arrows solving and how is that benefiting you? Lower touch and a smoother, more professional customer onboarding process

"New Features Added Often, Great Customer Service"

What do you like best about Arrows? Arrows allows our startup to put a very professional face to our onboarding process for new customers. What do you dislike about Arrows? It would be nice to have waterflow dating on specific events to automatically work back from a go live date What problems is Arrows solving and how is that benefiting you? Lower touch and a smoother, more professional customer onboarding process

"Amazing product, great for (SaaS) companies like us that value their customer onboarding."

What do you like best about Arrows? The tool is versatile and helps you create overview for your customer and your own team alike. What do you dislike about Arrows? The development is fast, so a lot changes in a short time period. Ultimately this is for the better of course. What problems is Arrows solving and how is that benefiting you? It used to be difficult to create overview for our customers of all steps they need to take, and we had to keep reminding them by email. With Arrows we use ...

"Arrows will make your life easier, I promise."

What do you like best about Arrows? Before Arrows, I was using pen and paper and other software that just didn't make sense for implementation. I needed something designed specifically to organize and manage all new clients. The top 2 things I appreciate about Arrows: 1. The software itself - it meets the need, provides structure, and has a place for the information I need to organize my mind and clientele. Not only that, but it also provides a client-facing side to it, so I can collaborate ...

"Makes it so much easier to deliver value to customers (and my teams)!"

What do you like best about Arrows? It's intuitive and the team is always receptive to new features that might make life easier. What do you dislike about Arrows? As with most early-stage tools, it's not as extensible as I want it to be for every use case — yet. What problems is Arrows solving and how is that benefiting you? When new customers sign up, we need to lay out what the next steps are, as our onboarding happens both in- and out-of app.

"Same page!"

What do you like best about Arrows? Love Arrows. Getting customer stakeholders on the same page can be such a challenge, especially before a deeper working relationship is built, and Arrows literally gives us this same page. Tracking success at a macro level in Hubspot seals the deal. What do you dislike about Arrows? A challenge sometimes is capturing customer attention enough to even pay attention to Arrows. And so sometimes we end up summarizing the next steps already laid out in Arrows ...

"Streamline, automate, and monitor your onboarding with Arrows"

What do you like best about Arrows? Visibility into how far along our customers are making it in their onboarding and the ease of piping info directly into properties in HubSpot has streamlined our onboarding process and made it easier on our team! Their team also offers incredible insight and great resources to make it easy to capitalize on using the software to the greatest effect. What do you dislike about Arrows? Just waiting for rich text to help emphasize different points in our ...

"Arrows Goes Above and Beyond, They Really Care!"

What do you like best about Arrows? I really felt heard. I felt like my goals mattered and they did everything necessary to help me reach those goals. What do you dislike about Arrows? I had zero issues with Arrows and their platform. What problems is Arrows solving and how is that benefiting you? Arrows is listening to the needs of their customers. They are taking proactive steps to make sure they are offering exactly what I need for project management.

"Our Arrows Partners Rock!"

What do you like best about Arrows? Arrows itself is extremely instinctual. From the moment you checkmark your first task ...you're locked in! Who doesn't love to cross tasks off a list? The general feelings of accomplishment along with forward view of where you need to go next is very nice. We have been lucky enough to be guided on our Arrows journey by the Head of Customer Service and he has been such an encouraging and supportive business partner. 5 gold stars! What do you dislike about ...