Arrows Reviews in April 2025: User Ratings, Pros & Cons

"Definately improved and centralized our onboarding."

What do you like best about Arrows? I love how easy it is for customers to submit the appropriate information and resources. The prebuilt tasks are great. What do you dislike about Arrows? The process for asking for contact info could be improved. Right now, we ask for a PMs name, then add a question for the PMs email address and another line asking for the PMs phone #. It would be nice if we could ask for contact info and it automatically adds lines for NAME, TITLE, EMAIL, and PHONE. What ...

"A simple, elegant solution to a complex, chaotic problem"

What do you like best about Arrows? Fully integrated with hubspot to leverage everything we already know and love about that platform to run our bi-directional (can I use that here? Sure) customer onboarding. What do you dislike about Arrows? My only gripe, and it's being addressed, is more flexibility around task due dates. We specifically want to just say "this task will be due x days after the previous is completed". This feature is coming soon! Otherwise zero complaints and the team is ...

"Great product and team"

What do you like best about Arrows? - Organized onboarding - Status updates - New product updates - Great team with quick and efficient responses - Custom plans - The ability to chat on a specific task What do you dislike about Arrows? Happy with the product so far. The Arrows team constantly provides new product features and training. What problems is Arrows solving and how is that benefiting you? Since we request a lot of information during investor onboarding, having everything organized ...

"Arrows is a game changer!"

What do you like best about Arrows? How organized and easy to navigate it is. It has changed our client onboarding experience tenfold. Our clients have everything they need from the moment they join and every moment throughout their client experience. It cuts down the guesswork and puts everything in one place. What do you dislike about Arrows? No negatives from us. Any concern we've ever had, the Arrows team has resolved quickly. What problems is Arrows solving and how is that benefiting ...

"Smooth Onboarding > Increased Adoption > Reduced Churn"

What do you like best about Arrows? Arrows has unified our onboarding process and made the experience simple for our customers! We can easily create templates for different subscriptions, track the progress of the onboarding process, and even communicate effectively with customers stuck on a certain step. Shareil has also been an incredible asset in getting Arrows rolling to our users! What do you dislike about Arrows? At this time, I have genuinely been unable to find any real issues with ...

"Great product AND a great team!"

What do you like best about Arrows? Arrows has been super helpful so far. It's really easy to use while still being powerful which is a great combination for driving high value quickly. We were able to go from sending long emails and attachments to customers (for them to not read or be confused) to sending an organized Arrows plan in a really short time! On top of that, I like how despite being able to build it out quickly, there are still many more layers and automations I can leverage ...

"Such a great checklist tool!"

What do you like best about Arrows? It is great how myself and my clients can interact in the same checklist so we both make sure that we are on track with what needs to get done in a certain amount of time! What do you dislike about Arrows? My customer's willingness to go in and actually use Arrows has been rather low. I am trying to teach them the importance of it but it is primarily me going in and checking things. What problems is Arrows solving and how is that benefiting you? It is ...

"With great standardization, comes great responsibility... scale!"

What do you like best about Arrows? So much about onboarding and customer success is based on setting expectations and next steps. With Arrows, anyone can build a great customer onboarding template that should apply to the bulk of your customer base and offload a lot of repeated CSM work. You can focus on making the customer experience unique to their needs instead of repeating yourself all day. That same template communicates an expectation to the customer of your entire onboarding ...

"With great standardization, comes great responsibility... scale!"

What do you like best about Arrows? So much about onboarding and customer success is based on setting expectations and next steps. With Arrows, anyone can build a great customer onboarding template that should apply to the bulk of your customer base and offload a lot of repeated CSM work. You can focus on making the customer experience unique to their needs instead of repeating yourself all day. That same template communicates an expectation to the customer of your entire onboarding ...

"Arrows is what every high touch B2B SaaS companies needs"

What do you like best about Arrows? We had serious problems onboarding our mid size and enterprise clients, we had no way to align our clients with our onboarding plan until we found Arrows. Arrows helped us create a mutual action plan between us and our customers key stakeholders to ensure a smooth onboarding. They automate all our communication, gives us a 360 view of our customers' onboarding experience and fight churn. Ohh... and their design is gorgeous, super user friendly and my ...