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Arrows - Customer Success Software

Arrows

Empowering customers, streamlining support.

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Starts from $99/Month

Arrows Reviews & Ratings

Rating Distribution

Excellent

(44)

Very Good

(6)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 11-20 out of 50

SL

Sheema L

04/11/23

5 out of 5

"Great product and team"

What do you like best about Arrows? - Organized onboarding - Status updates - New product updates - Great team with quick and efficient responses - Custom plans - The ability to chat on a specific task What do you dislike about Arrows? Happy with the product so far. The Arrows team constantly provides new product features and training. What problems is Arrows solving and how is that benefiting you? Since we request a lot of information during investor onboarding, having everything organized ...

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SB

Sarah B

04/11/23

5 out of 5

"Smooth Onboarding > Increased Adoption > Reduced Churn"

What do you like best about Arrows? Arrows has unified our onboarding process and made the experience simple for our customers! We can easily create templates for different subscriptions, track the progress of the onboarding process, and even communicate effectively with customers stuck on a certain step. Shareil has also been an incredible asset in getting Arrows rolling to our users! What do you dislike about Arrows? At this time, I have genuinely been unable to find any real issues with ...

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JP

Johnny P

04/11/23

5 out of 5

"Arrows is a game changer!"

What do you like best about Arrows? How organized and easy to navigate it is. It has changed our client onboarding experience tenfold. Our clients have everything they need from the moment they join and every moment throughout their client experience. It cuts down the guesswork and puts everything in one place. What do you dislike about Arrows? No negatives from us. Any concern we've ever had, the Arrows team has resolved quickly. What problems is Arrows solving and how is that benefiting ...

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RF

Ryan F

02/27/23

5 out of 5

"Great product AND a great team!"

What do you like best about Arrows? Arrows has been super helpful so far. It's really easy to use while still being powerful which is a great combination for driving high value quickly. We were able to go from sending long emails and attachments to customers (for them to not read or be confused) to sending an organized Arrows plan in a really short time! On top of that, I like how despite being able to build it out quickly, there are still many more layers and automations I can leverage ...

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NM

Nicole M

01/17/23

5 out of 5

"Such a great checklist tool!"

What do you like best about Arrows? It is great how myself and my clients can interact in the same checklist so we both make sure that we are on track with what needs to get done in a certain amount of time! What do you dislike about Arrows? My customer's willingness to go in and actually use Arrows has been rather low. I am trying to teach them the importance of it but it is primarily me going in and checking things. What problems is Arrows solving and how is that benefiting you? It is ...

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AA

Abdullah A

08/31/22

5 out of 5

"Arrows is what every high touch B2B SaaS companies needs"

What do you like best about Arrows? We had serious problems onboarding our mid size and enterprise clients, we had no way to align our clients with our onboarding plan until we found Arrows. Arrows helped us create a mutual action plan between us and our customers key stakeholders to ensure a smooth onboarding. They automate all our communication, gives us a 360 view of our customers' onboarding experience and fight churn. Ohh... and their design is gorgeous, super user friendly and my ...

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RK

Ryan K

08/25/22

5 out of 5

"RK Arrows Review"

What do you like best about Arrows? Arrows is an excellent program that has completely streamlined our workflow. We use it for onboarding as new clients arrive into our systems. It allows us to assign tasks, create deadlines, and manage onboarding flow all while taking the headaches out of the process. We can watch customer success in real-time as tasks are completed. Missed steps, edits, and process improvements are all easily adjusted within Arrows to make a simple yet effective ...

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JL

J.P. L

07/20/22

5 out of 5

"SAAS Company onboarding / tracking"

What do you like best about Arrows? i like the easy ability to make templates and cross things off my list What do you dislike about Arrows? 2FA. But thats just how the world works these days, for privacy and security issues What problems is Arrows solving and how is that benefiting you? Organizing onboardings and tracking renewals for a SAAS company. Yes I can try to remember to do things but its nice to have a checklist for each client. And track my work.

EB

Eve B

07/18/22

5 out of 5

"Great tool to use for employees and customers"

What do you like best about Arrows? I like that you are able to set up each plan how you would like and that you can choose how much access the customer can have. it is a great tool to help customers monitor their own productivity in training. What do you dislike about Arrows? There is nothing I dislike. Everything works well. What problems is Arrows solving and how is that benefiting you? Its helping keep our customers accountable

AU

Anonymous User

07/18/22

5 out of 5

"It has been great so far."

What do you like best about Arrows? You can create a plan and see the progress that has been made and what the next step is. What do you dislike about Arrows? I haven't been using it for long and everything has been great so far. What problems is Arrows solving and how is that benefiting you? The ability to keep track of training plans.