Arrows Reviews in December 2024: User Ratings, Pros & Cons

"Arrows has been a huge asset in creating new processes for our onboarding"

What do you like best about Arrows? It is easy for my customers to use. It is easy to create the templates and modify as necessary. What do you dislike about Arrows? There seems to be some slow lag on the transition from one page to another at times, though not frequently, What problems is Arrows solving and how is that benefiting you? I have redesigned our customer training program and Arrows has helped make that easier through the phased approach to our project playbooks. It keeps our ...

"Your Onboarding Dreams Come True!"

What do you like best about Arrows? Arrows is the most helpful in showing our customers where they are in their onboarding journey compared to the overall journey. We have seen an increase in customer engagement during onboarding since we started using Arrows. Arrows integrate nicely with HubSpot for efficient automation to keep folks focused on customer outcomes, not CRM updates. The arrows team is also a group of kind humans who are support and success gurus; they will listen to your ...

"Onboarding Transparency & Improved Customer Support"

What do you like best about Arrows? I like how we could customize and build upon our complex onboarding process. Arrows let us improve and enhance our plans. We learn from every use, making it transparent for clients and internal use. It is also great to see everything in one place and on HubSpot. What do you dislike about Arrows? We've had a few requests for enhancements within the arrows dashboard, such as an improved view of all outstanding plans. The team is attentive to feedback and ...

"Simple to use and works seamlessly with HubSpot"

What do you like best about Arrows? It is super easy to set up, simple to use for our customers and the integration with HubSpot means lots of useful insights. What do you dislike about Arrows? Not many options for personalisation of branding, would like to see more features on the comments section What problems is Arrows solving and how is that benefiting you? Shows our customers the whole onboarding process in a simple way, makes assigning tasks simple and the integration with HubSpot ...

"Useful, intuitive tool"

What do you like best about Arrows? As a HubSpot partner agency, Arrows' integration with HubSpot is a game-changer for us. We finally have a system that will allow us to create detailed reports on the service side of our business, allowing us to shape and improve the service that we offer to our clients. What do you dislike about Arrows? It would be great if the commenting functionality in Arrows was more prominent and could sync better with our other internal systems, such as Slack. The ...

"There is nothing else like it... where has it been all of my life?"

What do you like best about Arrows? Single place for customer onboarding Easy to use interface Integrates with other systems Great CS team to make sure you get up and running We found one other system like it, but it was 20x as much What do you dislike about Arrows? Its new, so it is growing and adding new features and tools every day. What problems is Arrows solving and how is that benefiting you? We have a lot of questions that need to be asked when we sign a new customer and this gives ...

"The tool we needed!"

What do you like best about Arrows? I love how arrows simplifies the onboarding process for our clients. The experience is elevated for both our team and theirs. What do you dislike about Arrows? I dislike that I am not living in the year 2025 when this product will be so upper echelon by then. I'm excited to see what is in store and they only keep improving. What problems is Arrows solving and how is that benefiting you? Arrows provides a polished and clean enviroment for our team to be ...

"Seamless, efficient onboarding"

What do you like best about Arrows? Customers say they love using Arrows to onboard with us. The team is very open to feedback and is a pleasure to work with. Customizable push notifications make it easy to know where out customers are at in the process and when we need to give them a helping hand. What do you dislike about Arrows? It would be helpful if you could easily see what customers input in each field or their comments from the main screen (perhaps in a dropdown format). Currently, ...

"Take Your Customer Onboarding Experience from 0-100!"

What do you like best about Arrows? I love that there is a one-stop shop for all my customer onboarding needs. I can input videos, help docs and resources, links; you name it! I can also @ my customers within arrows to nudge them, or they can communicate with me if they are stuck on a specific step during the onboarding process. What do you dislike about Arrows? There could be more automations or triggers for my team to help remind us of customers taking too long to complete tasks, and more ...

"A simple, elegant solution to a complex, chaotic problem"

What do you like best about Arrows? Fully integrated with hubspot to leverage everything we already know and love about that platform to run our bi-directional (can I use that here? Sure) customer onboarding. What do you dislike about Arrows? My only gripe, and it's being addressed, is more flexibility around task due dates. We specifically want to just say "this task will be due x days after the previous is completed". This feature is coming soon! Otherwise zero complaints and the team is ...