Apto Reviews in April 2025: User Ratings, Pros & Cons

"Daily User of Apto"

What do you like best about Apto? It keeps my calls and conversations and allows me to remember what we spoke about What do you dislike about Apto? Contacts can get lost if you don't add them to groups Recommendations to others considering Apto: Stop using spreadsheets and get Apto What problems is Apto solving and how is that benefiting you? Apto allows me to stay in touch with clients.

In the 20 Years I've been in commercial…

In the 20 Years I've been in commercial real estate, this is the worst CRM I've ever used! I've had it for two years. I will be switching at the end of this year. My experience includes losing data in the first six months of use due to a conflict with an older office suite i had, then losing data due to Google Chrome use and I was advised to use Firefox, to this day I have issues with syncing with Outlook and data being lost. The platform is entirely too complex. Worst of all, the process ...

"Great CRM making day to day much easier"

What do you like best about Apto? The reminders you can set for yourself are very helpful. Seeing how your volume of calls compares to those at your company helps motivation. The flow of the program is easy to follow. What do you dislike about Apto? Very small dislike for how strict you have to be for search criteria when creating a report. There is a learning curve but once learned, easy to implement. What problems is Apto solving and how is that benefiting you? Reminding myself to follow ...

Disappointed

We have certainly had our fair share of frustrations with Apto. We used to have great experiences with Apto Support-- they used to be quick to respond and resolve our issues, even if it was a little bit out of their "scope." More recently, however, we do not get timely responses (I'm on day 8 of waiting for a response, currently) and when we do hear back, it's usually "a Salesforce problem", not theirs, or not in their scope of support services. We get non-helpful responses more times than ...

"Decent product, TERRIBLE customer service"

What do you like best about Apto? You can make it as detailed or simple as you want. It's really up to you. What do you dislike about Apto? Customer service is terrible. They used to have a call line you could call w/ questions. Now they have a ticketing system where it's impossible to get someone on the line. They email you 24 hrs later, you respond, wait another 24 hours, you respond, wait another 24 hours. What should be a 10 minute call takes a week to resolve. It's ...

Excellent infrastructure upon which to build a CRE brokerage empire!

Excellent infrastructure upon which to build a commercial real estate brokerage empire! My company, Elifin Realty in Baton Rouge, LA, is being built on Apto and we've experienced incredible levels of success. Apto has an excellent product and gives excellent service!

It's all about the right implementation strategy

You will need to focus on technical help for your initial integration and roll-out, but the product is excellent once you have it installed. I recommend it for medium and large organizations or small organizations that have tech-savvy brokers. We make more money because we use APTO.

Best real estate database out there

Best real estate database out there. Apto finally figured out how to have a relational database where the building and the owner are different records. You can do everything in this database.

Call-in support is disgraceful and ineffective. Get someone in there that can help properly.

Out of the 7 times I've used the call-in support, only one time could they fix my problem. It was a rookie problem too. Since then the call-in support group makes this software experience, horrible. Mostly when I ask for help, they have no clue whats going on. Or they make me feel like they know how to do 15-25 things really good, but since the thing I'm calling about is not one of those items, it's beyond the scope of the support. I've reached out to Facebook Help Groups and have gotten ...

I find Apto very easy to use

I find Apto very easy to use, but I wish it was easier/user-friendly to customize tabs and searchable fields. Currently, the new customizations we require for our business is taking up a majority of one of my team members time to setup.