AppFolio Property Manager Reviews in January 2025: User Ratings, Pros & Cons

customer service has gone from excellent to extremely poor.

For the past 12 years, I have been using AppFolio for my property management business, and I have watched as their customer service has gone from excellent to extremely poor. Recently, I returned a security deposit to a tenant who claimed that he did not enter the bank account number where the funds were transferred. I begged the agent to escalate the issue to the legal team, but he never did. I had to search on Google for the legal team email and when they finally responded, they ...

It was well organized and had a variety…

It was well organized and had a variety of interesting and invoking topics to choose from. It was, in fact, difficult to choose.

Future Conference Review

Google Review for AppFolio Property Management ⭐⭐⭐⭐⭐ “I recently had the pleasure of attending the AppFolio Greater Future conference in San Diego 2024, and it truly exceeded my expectations. The conference was incredibly well-organized, featuring insightful sessions and networking opportunities that catered perfectly to property management professionals. The team at AppFolio demonstrated top-notch customer service throughout the event, always ready to answer questions, provide guidance, ...

I really enjoyed myself at the FUTURE…

I really enjoyed myself at the FUTURE conference. The hotel conference center was adequate for the size of the conference. I learned a lot during the breakout sessions. I think many of the sessions I attended could have been longer. All the staff at the events were friendly and helpful. The catered food was surprisingly good as well.

The conference was mostly incredible!

The conference was incredible, and I really enjoyed the venue. However, one thing I’d suggest changing is to wrap up the event at least an hour before the hotel's checkout time. Several attendees I spoke with found it challenging to attend the closing keynote and check out of the hotel on time.

love the app

The app is easy for me to learn. The organization skill on here is key. good job!

Poor Customer Service

Love the software, but customer service is HORRIBLE! First you get AI answers that arent' relevant, you sent support requests that go days unanswered. You spend four hours waiting for a person to answer your chat and then they ask a few questions and are offline! Issue not resolved and tenants cannot pay rent!

Love Appfolio!

Love the app. I get really fast service from the techs that assist with situations and problems and our Rep Chad Neider is the best!

Used to be great

Used to be great. Then they added fees to process rent payments. Then they rolled out a new payment processor that is requiring business name changes (why not just change the coding instead, idk). They were great for over a decade. Now they don't seem to be able to find a solution for their customers.

Easy to manage and access

Easy to manage and access, you find the things you need quickly