Appcues

Appcues powers up all your experimentation

What do you like best? Super easy to use. It is primarily used by users with no technical background that feel really empowered by delivering meaningful experiments in our user experience without having to depend on Engineering. The integration with Segment allows us to power up extremely detailed experiments (i.e. show this message only to users that have done A but not B, whose account has spend more than C and that are using the dashboard in language D). In the last year they ...

Great product - amazing it is not even more widely known

What do you like best? Appcues allows you to deploy in-application marketing to your users without touching code. It makes doing in-application marketing (often the most effective) as easy as lifecycle email marketing. We started using Appcues because we were actively looking to build in-application marketing messages ourselves, our VP of Engineering convinced us to search for a vendor that could do this "off the shelf" rather than building a custom solution. We found Appcues, thank ...

Appcues makes life easy

What do you like best? It allows our customers to navigate in product better. What do you dislike? Pricing is too enterprise and it would be good if they come up with better plans. What problems are you solving with the product? What benefits have you realized? It gives in-app help for customers.

Author contextual help in-context? Yes please.

What do you like best? AppCues is brilliant for a few reasons: • It's a really straightforward and simple to use app • You author your contextual help or info in the context of the app itself • It's flexible in terms of styling and placement and flow, but not overly complicated • You can quickly iterate on your flows without having to update your app What do you dislike? It's hard to find things to gripe about. What problems are you solving with the product? What benefits ...

Appcues is a no-brainer!

What do you like best? Appcues provides us with a low-cost, low-energy solution for reaching our brand new customers. It's inexpensive, simple to set up and SUPER effective. Once our modal was ready to publish, it only took one of our developers about 7 minutes to link it to our system and set it live. What do you dislike? There are few things that I dislike about Appcues, but sometimes it can be tricky to get a modal to look exactly the way that you want it to. For example, I find ...

A fantastic product for promoting new functionality and in-context training.

What do you like best? We put in less than 1 day of dev effort and now have a tool that training, onboarding, product management and marketing can use to do their jobs. By communicating with customers and coaching them from within the product, we've seen growth in feature usage, survey responses and views on product release announcements. What do you dislike? Analytics could be better. There are a lot of integration options but I'd love a dashboard so I didn't have to rely on external ...

AppCues is a great and affordable tool for bootstrapped start-ups like ours!

What do you like best? The product is plug and play - it works well right out of the box. For more complicated occasions which require a little creative massaging, the AppCues team is reactive, helpful and amazing. They really care about helping you meet your goals. We're a bootstrapped start up and couldn't afford the competition (which is more than double the cost). I'm glad we wound up partnering with AppCues. What do you dislike? Nothing yet. We had a few issues getting set up, ...

Flexible In-app Experience Tool

What do you like best? Once implemented via segment, I can handle the entire process of creating, publishing, and reporting on different in-app experiences from onboarding tutorials, upsell campaigns, or as a channel for user feedback. What do you dislike? Better navigation between their dashboard and chrome extension. What problems are you solving with the product? What benefits have you realized? Solving for onboarding, upselling, retention, and user feedback.

Nimble Plug and Play Tool

What do you like best? Appcues is great for organizations that are ready to start using in-app messaging for the first time. There are other tools out there with more bells and whistles, but in my experience those tools are more cumbersome and certainly more expensive. Appcues is a great value at the price point. I've been impressed with the flexibility of the tool - if you can dream it you can do it. Lastly, I want to add that the product enhancements that have come out over the past ...

Great tool for product and customer teams

What do you like best? The flows are an awesome solution to guide your customers on screen, allowing quick prototyping and testing with an intuitive interface to let anyone in your team build a pop-up. What do you dislike? The NPS tool is a bit deprioritized on Appcues so there isn't much space for customization. The recorded NPS data can't be consumed in an easy way, requiring an emailed CSV or a Zapier integration, for example. What problems are you solving with the product? What ...