Appcues

Fantastic product great features and usability

What do you like best? love how easy to use, design options, customisable. Reporting is really insightful and love the new checklist feature. What do you dislike? that there is too much choice! I can get carried away! What problems are you solving with the product? What benefits have you realized? Better user journey for our clients, introducing new features and announcements to our client base.

Love Appcues!

What do you like best? Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues! What do you dislike? There are one or two UX improvements I would make but overall I can't say there is much I dislike! ...

Great tool, fantastic support

What do you like best? It's a powerful tool and I have learned a tremendous amount about onboarding and customer experience. As a company, Appcues clearly "eats their own dogfood" and they are a pleasure to work with. What do you dislike? Nothing really - it's a great tool. The learning curve can be steep to fully implement but the team at appcues is there to help. What problems are you solving with the product? What benefits have you realized? Decreasing churn, trying to make it ...

Very Comprehensive Onboarding Software that Negates the Need for Development

What do you like best? -Extremely easy to implement -Segmenting by any type of user -Looks beautiful -Easy analytics What do you dislike? Everything is element driven (e.g. show a call-out next to this H1 heading when user is on this page). However, our site has many "hidden" elements on a page, which only display when the user interacts with the page in a certain way. It'd be nice if you could somehow detect these clicks/interactions, and then display tutorials based on that ...

Easy to use and great service

What do you like best? We shopped around for an onboarding SaaS service for a while and Appcues was by far the best. It's extremely easy to use and the customer service has been great. The people there aren't afraid to take the time to make sure you know the product. I look forward to seeing how we can improve adoption with this product. What do you dislike? It would be nice if you could have private flows per user, rather than always shared by default, so that if people are working on ...

Communication/training made easy for right when your clients need it.

What do you like best? I love that as a non-developer I can train/inform our clients about additions to our tools. Getting our development team involved in anything is a process, but Appcues was an easy one time set up and then all I have to do is spend 10 minutes setting up a flow and now I can show whatever customers I want to a new feature! This is an NECESSARY tool for any SaaS company. If you dont have in-app training/walkthroughs then you are not going to captivate your audience, ...

Fantastic for in-app customer communication

What do you like best? The granular targeting supported by Appcues is tremendous; you pass a wide variety of user attributes to Appcues and use that to segment your user base with enterprise level precision. What do you dislike? Our tool is built on AngularJS, and as a Single Page App, targeting can be tricky. In our case, we needed to be extra careful with our implementation of the tool to make sure that the flows fire properly, as there are no real page changes to trigger the flows. ...

Changing how we provide support

What do you like best? We are really liking how we can create customized walk through for our clients to send in a live chat or email that takes them through a step by step process. It's also changing our Knowledge Base to have those walk through links available for anyone looking for help. What do you dislike? There are some section of our site that don't easily allow an embedded flow. What problems are you solving with the product? What benefits have you realized? We've ...

Awesome In Product Guidance

What do you like best? Appcues is super easy to use, once you get past a small ramp up time. We're able to relaly walk our customers through the system to provide on-point guidance and reduce support load. What do you dislike? There's a bit of a ramp-up as you learn their system and how it works, but once you have that down you're all set. Recommendations to others considering the product: It's honestly really great and easy to use. What problems are you solving with the ...

Easy Onboarding, announcements and in app help

What do you like best? Appcues is a breeze. From the easy way to install and get ready; to its UI, UX, documentation, customer support, and integrations. Appcues Is very intuitive with a really good visual approach. The hubspot integration is a killer feature that lets you round up the user experience in your own app. What do you dislike? Appcues is an almost a perfect 10 tool. I'm waiting/hoping to see a set of features, and given the way this tool is growing, i'm pretty sure those ...