Appcues Reviews in April 2025: User Ratings, Pros & Cons

"Appcues has amazing onboarding experience"

What do you like best about Appcues? Anna, our Customer Success Manager, is a rockstar. She is knowledgeable, concise, and generous with her time to make sure we are successful. Our company is just starting to dig into all of the ways we can utilize Appcues, and Anna has given us a lot of confidence that we can exceed our goals. I also really enjoyed the recent Appcues live event. All of the sessions were informative and engaging. What do you dislike about Appcues? I wish there was a better ...

"Easy way to implement tooltips and copy"

What do you like best about Appcues? Being able to complete copy/tooltip/modal changes without any engineering help. Our engineers are already resourced to other projects and ongoing initiatives, so any chance we get to deliver high impact changes to the way our sites work without pulling them from their work is a win. What do you dislike about Appcues? There are some features that are not quite fully fleshed out yet. For example, when using Appcues as a survey tool, the responses are ...

"It is a great way to communicate to users and test ideas"

What do you like best about Appcues? How I can quickly get out ideas and concepts I want to test What do you dislike about Appcues? Testing can be a bit frustrating, it would be great if that was easier What problems is Appcues solving and how is that benefiting you? Appcues allows me to test ideas and concepts with users, I am also able to gather important user data

"Up and coming Appcue Tech"

What do you like best about Appcues? The features are fantastic - still in infancy, but everything is aesthetically well done and the support team is ready to let you know what features are in the pipeline if it feels as though it is currently lacking What do you dislike about Appcues? The panel at the bottom while working on Appcues - I would prefer an easier way to move the items around (in and out of sets, etc) Recommendations to others considering Appcues: Take the time to learn all of ...

"The easiest way to share product information!"

What do you like best about Appcues? I love that Appcues makes it so easy to set up a new feature alert. Every step is very straightforward, even for someone like me who was just learning Appcues for the first time. It's easy to test your flows to make sure everything looks good before it goes live, and is easy to track progress as well. I had no idea you could do so many cool things with a program like this! What do you dislike about Appcues? Nothing really comes to mind, as my experience ...

"AppCues gives us exactly what we need"

What do you like best about Appcues? Close support during onboarding Intuitive product What do you dislike about Appcues? Nothing so far - I sent them some feature suggestions, so hoping to see them in the road map What problems is Appcues solving and how is that benefiting you? We needed an ability to communicate with our customers in realtime, guiding them, providing custom information as they use our platform

"convinced by it"

What do you like best about Appcues? the ergonomy is great and features are really powerful What do you dislike about Appcues? lack of translation and exports by emails Recommendations to others considering Appcues: have fun and try to watch as many tutorials as possible What problems is Appcues solving and how is that benefiting you? onboarding

"You succeed only when your customers do."

What do you like best about Appcues? As the leader in Sales Compensation software, Varicent is successful when our clients can successfully pay sellers accurately and on time. Appcues helps us to collect information on client sentiment and provide guidance to improve the customer experience. The offering is a powerful one allowing for the ability to create a path to success. Each step on that path aids in a decision or feedback. The best part of Appcues is the people. Other vendors in the ...

"Extremely adaptable, great configuration and excellent support"

What do you like best about Appcues? This tool really helps us to fill gaps where they exist in the product. It is super easy to use and intuitive. Any time I've ever needed their support or customer success (which is rare), I've found them helpful and knowledgeable. What do you dislike about Appcues? There could be better scheduling of flows to display at certain times. Also there could be better alerts when a flow doesn't appear. I do believe this is coming though. What problems is ...

"Boost product adoption overnight, not 14 sprints!"

What do you like best about Appcues? Woah, where do I start! Looking back a year it's hard to imagine that we were even considering competitors. Implementing a third-party tool can be a daunting task! Convincing the teams who would usually look to 'hard-code' something that your solution will be quicker, more efficient, more flexible and bug-free – is not easy. But from day one - it was clear that the team at Appcues knew what they were talking about, every question, worry, curveball we ...