Appcues Reviews in April 2025: User Ratings, Pros & Cons

"Great tool for better understanding User Base"

What do you like best about Appcues? The NPS survey is an important way to track how users are reviewing your products. This ties into company OKRs and is a metric used by our product and CS teams. We also use the flows for user onboarding or create hotspots that help users get additional information about a feature they want to try. I am also a big fan of event tracking, as we consistently learn new details about our users. What do you dislike about Appcues? It can be difficult to figure ...

"Helpful tool"

What do you like best about Appcues? It's a really helpful tool to measure and improve the product, especially that is a no-code platform What do you dislike about Appcues? Some flows are not so obvious and, as a beginner user, you have to look for help What problems is Appcues solving and how is that benefiting you? Appcues are helping during the onboarding (first steps tour) and to launch surveys on the product in an easy way

"User Friendly and Effective"

What do you like best about Appcues? I like that setting up the cues is relatively easy and straight forward, with analytics tied to it to track efficacy across the product. What do you dislike about Appcues? It would be great to be able to create "journeys" or "funnels" while also being able to leverage notifications based on simple "if, then" parameters. What problems is Appcues solving and how is that benefiting you? We are solving for effective onboarding and spotlighting new and ...

"Game changer!"

What do you like best about Appcues? Easy integration, flows and tracking. We were happy with the product, but when they released Event Explorer, that took the product to the next level. What do you dislike about Appcues? I can't say any negative about the product. Recommendations to others considering Appcues: Our onboarding specialist was really familiar with the product and was able to help us set goals that forced us to take advantage of their awesome tool. We reviewed other products in ...

"Excellent and easy to use"

What do you like best about Appcues? I appreciate how intuitive it is to create a flow. What do you dislike about Appcues? Would like more information in the system about event flows. Links to tutorials would be helpful. Would also really like to be able to filter NPS entries and have the score retabulate instead of having to export and filter myself. Recommendations to others considering Appcues: Reach out to customer sucess if any questions. Very helpful! What problems is Appcues solving ...

"Great tool for growth"

What do you like best about Appcues? It´s easy to use and we can create communications, user onboardings, and tips to help our users to understand our product fast. We run a lot of o tests to improve our actvivation and engagement. What do you dislike about Appcues? Because our front end is not well written, we have some display issues, where sometimes a stream doesn't fire. That's why we have to start our flows in banners instead of tool tips. What problems is Appcues solving and how is ...

"AppCues makes in-product communication easy"

What do you like best about Appcues? AppCues flows are highly customizable. There are several ways to trigger flows that help us meet our customers where they are in their journey with our product. They are also fairly simple to build. I love the preview and shareable test options. What do you dislike about Appcues? Sometimes it can be a little difficult to diagnose issues with flows not appearing as expected. A lot of times it's a segment error (such as something not pulling accurately ...

"The best tool for connecting customers to value"

What do you like best about Appcues? I've been doing product marketing for 10 years and I've experienced a million different ways of approaching 'good' onboarding. But through it all, I have become a natural evangelist for Appcues. I have seen firsthand how powerful it is to equip product marketers with easy-to-use tools that puts them in the driver's seat of crafting memorable customer experiences. I love how easy it is to take an idea, build it, test it, and measure success - all without ...

"Power tool for user onboarding, on-site engagement, and gathering user feedback"

What do you like best about Appcues? The help documentation is incredibly thorough, has text, images, and videos - which is great for any learning style. They have regular webinars and events which are treasure troves of knowledge and insight from users from all sorts of different companies. Easy ways to test new flows in restricted environments - lets you get it right before you set it live. I like the different options for engaging site visitors, and the ability to test them out. Maybe a ...

"Very useful product with fantastic customer support"

What do you like best about Appcues? It's functionality is very straightforward to get to grips with What do you dislike about Appcues? Sometimes tours can be a little slow to load meaning a user can click off the page containing the tours but that can't be helped Recommendations to others considering Appcues: Try it out - its simple to get up and running What problems is Appcues solving and how is that benefiting you? We can walk our users through the more complicated parts of our product ...