Appcues

Appcues Helps our App Store

What do you like best? Highlighting new features and doing initial walk-throughs of features. What do you dislike? Billed per user which is challenging when trying to use for large enterprise installations. What problems are you solving with the product? What benefits have you realized? Highlighting new features and doing initial walk-throughs of features.

Fantastic tool to educate and notify customers

What do you like best? Appcues is a fantastic tool to target users in your Webapp/mobile app and notify them and/or train them. I like that it takes less than 5 minutes to get the hang of using the chrome extension and you are off to the races. The reporting is great as well, and allows you to make easy business decisions. What do you dislike? I wish there was a bit more customization options for look and feel of the modals. I'm not always content with the look without quite a bit of ...

Game Changer for Onboarding and Feature Introduction

What do you like best? Ease of use, distributed responsibility where literally anyone on our product or marketing team can launch a new flow. What do you dislike? Responsive is not their strong suit (yet - we are told it's in process). We have to duplicate our flows on mobile and desktop and adjust accordingly. What problems are you solving with the product? What benefits have you realized? User onboarding, new feature introduction, product tours, NPS assessment, referral and ...

Appcues = Game Changer

What do you like best? Appcues' simple and straightforward functionality has made it easy to use and implement, allowing us to see quick wins with using this software in our business. The Appcues team is friendly, outgoing and super responsive to us. They took the time to understand our business goals from the very beginning of the sale and well beyond our purchase to help guide and ensure our success, which is definitely one of the reasons we chose them! What do you dislike? I don't ...

Incredibly easy to set up and useful for non-technical PM to test user onboarding

What do you like best? The ability to quickly create flows and test them have been super useful. The pre-loaded templates to help us think about onboarding our users, survey functionality to run NPS, and beautiful designs make using App cues a no-brainer. It saves us tons of dev resources to focus on revenue-generating features. What do you dislike? The team is working on this, but better user level analytics would be nice to have. What problems are you solving with the product? ...

Great tool for onboarding

What do you like best? It's very easy to create onboarding screens with Appcues. I like the options and flexibility of the chrome extension. It saves us a lot of time. What do you dislike? Nothing specific but some guidance around how we can use AppCues for things other than onboarding would be helpful. What problems are you solving with the product? What benefits have you realized? We are onboarding new customers with Appcues. So far, we have received good feedback from our ...

Great Onboarding and Feature Adoption Tool

What do you like best? 1) The Ease of building and launching 2) Can execute with a lean team 3) Has a great customer success and support team that you can rely on What do you dislike? I would like more indepth analytical Insights displayed within the Appcues UI itself. Currently we get a high-level view within Appcues and for a more detailed view, we require to download a .csv or excel file which is a bit cumbersome. Additionally, Appcues isn't optimized for localization and ...

Easy to Use & Better than our old provider

What do you like best? I like how intuitive it is to use Appcues and easy to customize. With other products it can be really difficult to create flows that move between pages or adjust formatting. With Appcues, it's really simple for everyone on our team to contribute to customer guides. What do you dislike? Like any new tool, it tooks us a little while to adjust from our old provider. The format and style was a bit different. Even though it initially took us a long time to set-up, ...

Best Product Tour Builder for Value

What do you like best? 1. Very robust product tour builder with many customization options 2. Save and apply user segments to manage who sees flows quickly 3. Lots of features for tracking and managing flow success and customer onboarding What do you dislike? 1. Sometimes interface can be laggy or experience minor glitches 2. Wish it integrated with MadCap Flare What problems are you solving with the product? What benefits have you realized? Customer onboarding ...

My favorite communication tool

What do you like best? I like how I can communicate with providers live on the portal and website without having to rely on email. With email, it's hard because many people are so inundated with emails they skip over yours. Appcues is great because you can meet the customer where they are instead of sending them to another location to read your message. What do you dislike? Appcues is wonderful. I don't have any complaints as of today. They have been really good to us and we always ...