Appcues Reviews in April 2025: User Ratings, Pros & Cons

Appcues is a no-brainer!

What do you like best? Appcues provides us with a low-cost, low-energy solution for reaching our brand new customers. It's inexpensive, simple to set up and SUPER effective. Once our modal was ready to publish, it only took one of our developers about 7 minutes to link it to our system and set it live. What do you dislike? There are few things that I dislike about Appcues, but sometimes it can be tricky to get a modal to look exactly the way that you want it to. For example, I find ...

Support is lacking

What do you like best? User interface is straight forward and clean. What do you dislike? I have been going back and forth with support for over a week with no resolution to the dynamic URL error their system seems to have. Support takes over 24 hrs to respond and when they finally respond, they do not provide a solution to the issue we are having. There is no phone number to call nor chat to help get you set up. At this point I am extremely frustrated by the lack of communication, had ...

A fantastic product for promoting new functionality and in-context training.

What do you like best? We put in less than 1 day of dev effort and now have a tool that training, onboarding, product management and marketing can use to do their jobs. By communicating with customers and coaching them from within the product, we've seen growth in feature usage, survey responses and views on product release announcements. What do you dislike? Analytics could be better. There are a lot of integration options but I'd love a dashboard so I didn't have to rely on external ...

AppCues is a great and affordable tool for bootstrapped start-ups like ours!

What do you like best? The product is plug and play - it works well right out of the box. For more complicated occasions which require a little creative massaging, the AppCues team is reactive, helpful and amazing. They really care about helping you meet your goals. We're a bootstrapped start up and couldn't afford the competition (which is more than double the cost). I'm glad we wound up partnering with AppCues. What do you dislike? Nothing yet. We had a few issues getting set up, ...

Flexible In-app Experience Tool

What do you like best? Once implemented via segment, I can handle the entire process of creating, publishing, and reporting on different in-app experiences from onboarding tutorials, upsell campaigns, or as a channel for user feedback. What do you dislike? Better navigation between their dashboard and chrome extension. What problems are you solving with the product? What benefits have you realized? Solving for onboarding, upselling, retention, and user feedback.

Nimble Plug and Play Tool

What do you like best? Appcues is great for organizations that are ready to start using in-app messaging for the first time. There are other tools out there with more bells and whistles, but in my experience those tools are more cumbersome and certainly more expensive. Appcues is a great value at the price point. I've been impressed with the flexibility of the tool - if you can dream it you can do it. Lastly, I want to add that the product enhancements that have come out over the past ...