Appcues Reviews in April 2025: User Ratings, Pros & Cons

Super easy to use, very human element

What do you like best? Appcues allows you to create a super simple, clear, and personable onboarding experience within your app. I love that it's easy to use, and can lend your company's voice to someone's first time on your site. What do you dislike? There are some parts where you might need some developer help, but for the most part you're good to go as a marketer, right off the bat. What problems are you solving with the product? What benefits have you realized? Onboarding ...

Appcues powers up all your experimentation

What do you like best? Super easy to use. It is primarily used by users with no technical background that feel really empowered by delivering meaningful experiments in our user experience without having to depend on Engineering. The integration with Segment allows us to power up extremely detailed experiments (i.e. show this message only to users that have done A but not B, whose account has spend more than C and that are using the dashboard in language D). In the last year they ...

From an AE's perspective, this makes my job way easier

What do you like best? it helps to train customers and prospects in the platform without me having to do so What do you dislike? Wish they were easier to setup and more customizable What problems are you solving with the product? What benefits have you realized? Customer and Prospect training

Appcues is great for HubSpot customers

What do you like best? The free Appcues/HubSpot integration! With this, you can message and track exactly which users have seen which experiences directly from HubSpot. You can also create and track user experience inside of your software product. What do you dislike? Haven't actively used the integration so unsure of any dislikes. What problems are you solving with the product? What benefits have you realized? Being able to track users inside your software platform.

Great product - amazing it is not even more widely known

What do you like best? Appcues allows you to deploy in-application marketing to your users without touching code. It makes doing in-application marketing (often the most effective) as easy as lifecycle email marketing. We started using Appcues because we were actively looking to build in-application marketing messages ourselves, our VP of Engineering convinced us to search for a vendor that could do this "off the shelf" rather than building a custom solution. We found Appcues, thank ...

Great addition to any website & marketing stack

What do you like best? That you don't have to necessarily be a "dev wiz" to create unique and impactful on-boarding processes that can have a major impact on adoption and conversion. What do you dislike? In the beginning it may seem a little overwhelming. Would recommend reading thorough their help topics and speaking with their support staff if you get lost. Recommendations to others considering the product: It can be used in compliment with other software you use for ...

Drive Customer Engagement with Appcues

What do you like best? Able to customize user base to view appcue What do you dislike? Not good for guiding ppl through 2+ pages What problems are you solving with the product? What benefits have you realized? Drive engagement Product releases NPS surveys

Good product headed toward great

What do you like best? It is relatively easy to use and allows us non-programmers the ability to put up announcements and product walk throughs quickly and easily. We have added our own targeting criteria which is really powerful for us. So we can target users based on their usage so far of our product and show them the very next step they should take. This allows us to be very specific with our instruction. What do you dislike? When you target something on one URL (Like your demo ...

Appcues makes life easy

What do you like best? It allows our customers to navigate in product better. What do you dislike? Pricing is too enterprise and it would be good if they come up with better plans. What problems are you solving with the product? What benefits have you realized? It gives in-app help for customers.

Author contextual help in-context? Yes please.

What do you like best? AppCues is brilliant for a few reasons: • It's a really straightforward and simple to use app • You author your contextual help or info in the context of the app itself • It's flexible in terms of styling and placement and flow, but not overly complicated • You can quickly iterate on your flows without having to update your app What do you dislike? It's hard to find things to gripe about. What problems are you solving with the product? What benefits ...