Appcues Reviews in April 2025: User Ratings, Pros & Cons

"Professional service overall"

What do you like best about Appcues? That the service is so versatile, you can use it for both guides and direction for your customer as well as for reviews and nps score What do you dislike about Appcues? Nothing comes to mind at the current time at least What problems is Appcues solving and how is that benefiting you? It helps our customers get started with our back office environment with a beginners guide

"Customizable and advanced tool, yet so simple and easy to set up"

What do you like best about Appcues? I absolutely love this tool! As a non-tech person fully responsible for managing Appcues for our product, it's been so easy to work with. What I like the most is the broad variety of design and logic, as well as the constant development and new improvements on their end. The support documentation is also very clear, and each time I was in touch with the Appcues Team, they've been very helpful and kind. What do you dislike about Appcues? Nothing to ...

"Excellent tool to create an onboarding process for our product"

What do you like best about Appcues? The ease to create an onboarding process and with the tools that Appcues have a tour to our users. One of the main things I like about Appcues is the posibility to guide the user in a live manner over a view and create a survey at the end to get the users thoughts. What do you dislike about Appcues? I really haven't found anything I dislike about Appcues, it's use has been extremely helpful. What problems is Appcues solving and how is that benefiting ...

"Most convenient product onboarding creation tool"

What do you like best about Appcues? The ease of use to create help docs, onboarding checklists, tooltips within the product without dev effort What do you dislike about Appcues? Nothing in particular. It can be glitchy sometimes What problems is Appcues solving and how is that benefiting you? Onboarding checklists and tooltips for our app

"Fantastic customer onboarding tool."

What do you like best about Appcues? Is so easy to use, after the initial set up there is no dev resources needed to create additional flows and surveys. What do you dislike about Appcues? sometimes I can't get my targeting quite right and that can be a challenge to figure out and I can't trigger off of specific actions being taken (at least not with my current plan.) Recommendations to others considering Appcues: 1) Reach out to sales for their demo! It makes such a difference. 2) When ...

"Makes communication in-app super simple!"

What do you like best about Appcues? The chrome extension works pretty well to create and build flows. Generating these experiences with the benefit of seeing what the look and feel will be like on-the-fly is immensely helpful. Further, targeting elements is pretty simple, so you won't have to open up a code editor and dig in to deliver a great experience. It's a great tool for a number of reasons, but I love the fact that you can deliver specific communication to a specific audience in ...

"User-friendly tool for setting up in-app guidance"

What do you like best about Appcues? I love the weekly reports telling me how many people logged in. It helps me keep tabs on usage over time. The flows are also easy to set up and are pretty customizable. What do you dislike about Appcues? I haven't run into any significant issues with usability. What problems is Appcues solving and how is that benefiting you? When something changes in our app, we're able to notify users in a way that they're sure to see as they're working in the platform, ...

"Great tool to enhance user experience"

What do you like best about Appcues? Most team members can jump in and feel confident using the tool. The support team is also accommodating when we reach out to them. What do you dislike about Appcues? Reporting takes a bit more time to learn without guidance. Also, being able to filter or export more detailed information about the users would be amazing. What problems is Appcues solving and how is that benefiting you? Appcues is giving us the tools to provide platform guidance, education ...

"Great platform super intuitive"

What do you like best about Appcues? The interface is really clear, love it that you build you experience on top of the url and everything is WYSIWYG. What do you dislike about Appcues? The analytics tab could use more work... What problems is Appcues solving and how is that benefiting you? Help with onboarding users to the plarform. Creating announcements for segments of our users.

"Powerfully Simple"

What do you like best about Appcues? You can quickly build a flow, target the right audience, and learn instantly about the success of impact on a user's journey. Beyond just a flow, gaining insight into feature use through events is easy and enables you to be more effective quickly. What do you dislike about Appcues? The survey output is only to csv which is a shame as when Appcues does present results on flow performance or through events they do it really well. What problems is Appcues ...