Appcues

One of our most utilized tools!

What do you like best? We like the ability to reach our customers within the product without needing to ask engineering for help. The editor is easy to use and the overall design is clean and pretty. We also really enjoy the support we get from the customer success team at Appcues. They're some of the best CSMs we've worked with. What do you dislike? There's not much we dislike about the tool. We're excited to see Appcues is adding new features as well. If I had to choose ...

In the big leagues now!

What do you like best? The support has always been top notch when we needed it, but a few product features were missing until now! The improved checklists to automate onboarding, the beta 2-way integration with Hubspot, and the improved analytics page all are exactly the types of improvements that needed to happen. What do you dislike? This is nitpicky, but my only gripe would be that sometimes after building a flow and trying to test it the testing link just won't really work for me ...

One of the greatest

What do you like best? The possibility to easily create complex segmentation flows What do you dislike? Not having the possibility to use even attributes at segmentations. What problems are you solving with the product? What benefits have you realized? User onboarding. Our usage when creating the flows has become much easier.

My loyalty level: Appcues lover

What do you like best? I like that it is really user friendly. Everything is at hand, from how to create a new flow to how the metrics are displayed. They understand very well the differentiations between user types and present the best way to act on each one. What do you dislike? Honestly nothing. The times I have had a problem the support team gave me the solution I needed. Recommendations to others considering the product: Try it, follow the guides, the blog has very good ...

The easy way to make your customer's life easier

What do you like best? Easy to use, excellent support, and results above the expected. What do you dislike? I think even though it is a great tool the price range could be improved, maybe price it differently for people who use it less. Recommendations to others considering the product: Give it a try, and you will never leave. What problems are you solving with the product? What benefits have you realized? Onboarding and customer education, our product is hard to use and ...

Useful tool

What do you like best? Appcues allows us to produce a number of custom flows in our own styling to display in platform without engineering effort. It has been a major boon for us. What do you dislike? It can be fairly buggy, and their reporting is lacking. But they have reporting integrations which work for us. What problems are you solving with the product? What benefits have you realized? Appcues enables us to give training and announcements to our customers, as well as poll ...

Easy!

What do you like best? I like how easy it is to use, and how intuitive the flows are. What do you dislike? Sometimes I will lose my saved progress for one reason or another Recommendations to others considering the product: Just do it if you want A+ support with an easy to use product. It's almost guaranteed that you will not need help because when creating a workflow, it is very straightforward. What problems are you solving with the product? What benefits have you realized? ...

Great product and fantastic support!

What do you like best? As a customer service professional, I can appreciate great support when I receive it and that's exactly what I get when I need some help from Appcues. Very responsive. What do you dislike? Haven't found anything yet that I do dislike! Recommendations to others considering the product: I find this very user friendly, but when I do run into issues support has been very responsive. What problems are you solving with the product? What benefits have you ...

Appcues provides a seamless experience for creating guides.

What do you like best? I love using the Chrome extension - it makes it super easy to quickly put together a guide for users on our platform. It's also just a very easy to use product. What do you dislike? Sometimes it's hard to navigate the builder What problems are you solving with the product? What benefits have you realized? Creating user guides more quickly than ever before.

Favourite tool in my Product Marketing stack

What do you like best? Huge amount of content to help me understand the tool and Product-Led Growth methodology better. Really clean and straightforward UI, not cluttered up with meaningless stats. Most importantly, it's effective - our users respond really well to the experiences and are assisted in finding value in our product faster. What do you dislike? Limited to no support for companies that support multiple languages is very frustrating. The implementation was only possible once ...