Appcues Reviews in April 2025: User Ratings, Pros & Cons

Fantastic for in-app customer communication

What do you like best? The granular targeting supported by Appcues is tremendous; you pass a wide variety of user attributes to Appcues and use that to segment your user base with enterprise level precision. What do you dislike? Our tool is built on AngularJS, and as a Single Page App, targeting can be tricky. In our case, we needed to be extra careful with our implementation of the tool to make sure that the flows fire properly, as there are no real page changes to trigger the flows. ...

Changing how we provide support

What do you like best? We are really liking how we can create customized walk through for our clients to send in a live chat or email that takes them through a step by step process. It's also changing our Knowledge Base to have those walk through links available for anyone looking for help. What do you dislike? There are some section of our site that don't easily allow an embedded flow. What problems are you solving with the product? What benefits have you realized? We've ...

Flexible tool for onboarding, but still a little rough around the edges

What do you like best? The main benefit of Appcues is its flexibility. You can embed custom code into tooltips to change their appearance, run scripts, embed an iframe, or insert buttons that do custom actions. What do you dislike? Frequent bugs when building flows requiring a refresh. Lots of cool stuff you can do but it often requires time from developers to implement properly. Anyone running ad blockers won't see Appcues flows at all. There seems to be a significant delay between ...

Awesome In Product Guidance

What do you like best? Appcues is super easy to use, once you get past a small ramp up time. We're able to relaly walk our customers through the system to provide on-point guidance and reduce support load. What do you dislike? There's a bit of a ramp-up as you learn their system and how it works, but once you have that down you're all set. Recommendations to others considering the product: It's honestly really great and easy to use. What problems are you solving with the ...

Easy Onboarding, announcements and in app help

What do you like best? Appcues is a breeze. From the easy way to install and get ready; to its UI, UX, documentation, customer support, and integrations. Appcues Is very intuitive with a really good visual approach. The hubspot integration is a killer feature that lets you round up the user experience in your own app. What do you dislike? Appcues is an almost a perfect 10 tool. I'm waiting/hoping to see a set of features, and given the way this tool is growing, i'm pretty sure those ...

Great Product but Beware of Price Hikes

What do you like best? Appcues is a great product and provides a great user interface. This is great for having videos display throughout the software as users navigate through and learn various parts of the system. What do you dislike? Beware of pricing hikes. They sent an email announcement an almost 300% increase from $129/mo to $299/mo. I get pricing adjustments but this is unreal and just seems plain shady. Recommendations to others considering the product: Don't build ...

Continually improving, great asset for marketers

What do you like best? Appcues gives me the ability to message to our users without having to fit into an engineering sprint cycle. It's been an invaluable tool for the Marketing team to reach customers with important updates about events, the product, and new content. What do you dislike? While it's getting better, the product is not super intuitive. Reporting requires some handholding and toggling between sections takes too many steps. Luckily, their support has been top notch to ...

AppCues for announcements

What do you like best? I really enjoy how fast it is to launch an in-product message to our customers. What do you dislike? The platform is not as intuitive as I would like. Recommendations to others considering the product: once we all learned to use the product, it has been great What problems are you solving with the product? What benefits have you realized? In product messages to customers

Slick interface, easy to get up and running

What do you like best? Easy to get going. Has a slick interface which lets you quickly setup flows and journeys. You can start with a Chrome extension even before you have the code live on the site. You can use Google Tag Manager to implement the code quickly. What do you dislike? It has more trouble with single page apps as far as building the flow. Also takes a bit more work to integrate, though that's not necessarily the fault of Appcues. Pricing gets quick expensive as you scale up ...

Good in-product marketing tool

What do you like best? Ability to trigger messaging based on different parameters What do you dislike? The visual style seems pretty constrained What problems are you solving with the product? What benefits have you realized? We are using AppCues to notify customers of new features on the platform.