Appcues Reviews in April 2025: User Ratings, Pros & Cons

Loveable product and awesome team

What do you like best? Simplicity and ease in creating engaging content. The chrome flows plugin makes it quick and easy to build content in a wysiwyg interface. What do you dislike? Until recently we were not able to production test the flows without acting as a real user. This change has now been delivered and works well. What problems are you solving with the product? What benefits have you realized? We are able to focus our developers on building core value for our clients ...

Not great for SPAs

What do you like best? It was really easy to create flows, test them and launch them. It's great for creating some basic flows to guide users. The ability to define which users were eligible for a flow was really useful. The initial installation was really simple, too. What do you dislike? We ran into a lot of problems when trying to integrate this into an AngularJS application. We demanded some pretty intense multi-step flows that triggered events within our single page app, and just ...

Fantastic product great features and usability

What do you like best? love how easy to use, design options, customisable. Reporting is really insightful and love the new checklist feature. What do you dislike? that there is too much choice! I can get carried away! What problems are you solving with the product? What benefits have you realized? Better user journey for our clients, introducing new features and announcements to our client base.

Love Appcues!

What do you like best? Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues! What do you dislike? There are one or two UX improvements I would make but overall I can't say there is much I dislike! ...

Top-notch, low code, in-app notifications and training elements.

What do you like best? I'm especially fond of how easy the AppCues interface is to use. It makes executing upon in-app messaging programs (via slide-outs and modals) a breeze, and adding training elements (hover-overs and tool-tips) can be done in a snap. What do you dislike? Occasionally the app will "stick" and metrics will be slow to populate - but that's probably due to user impatience more than anything else. Recommendations to others considering the product: Just do it. What ...

Great tool, fantastic support

What do you like best? It's a powerful tool and I have learned a tremendous amount about onboarding and customer experience. As a company, Appcues clearly "eats their own dogfood" and they are a pleasure to work with. What do you dislike? Nothing really - it's a great tool. The learning curve can be steep to fully implement but the team at appcues is there to help. What problems are you solving with the product? What benefits have you realized? Decreasing churn, trying to make it ...

Engineering-free in-product walkthroughs with flexible, modern UI

What do you like best? Our engineers don't need to spend valuable sprint time custom coding feature walkthroughs or onboarding tutorials. Product Management can manage the process end-to-end in Appcues. The end result has modern UI elements that are completely flexible to match existing product colors, fonts and attributes. What do you dislike? The "last-mile" can be challenging. Ironing out the final bugs in flows takes some time, and at times requires workarounds and hacks. What ...

Very Comprehensive Onboarding Software that Negates the Need for Development

What do you like best? -Extremely easy to implement -Segmenting by any type of user -Looks beautiful -Easy analytics What do you dislike? Everything is element driven (e.g. show a call-out next to this H1 heading when user is on this page). However, our site has many "hidden" elements on a page, which only display when the user interacts with the page in a certain way. It'd be nice if you could somehow detect these clicks/interactions, and then display tutorials based on that ...

Easy to use and great service

What do you like best? We shopped around for an onboarding SaaS service for a while and Appcues was by far the best. It's extremely easy to use and the customer service has been great. The people there aren't afraid to take the time to make sure you know the product. I look forward to seeing how we can improve adoption with this product. What do you dislike? It would be nice if you could have private flows per user, rather than always shared by default, so that if people are working on ...

Communication/training made easy for right when your clients need it.

What do you like best? I love that as a non-developer I can train/inform our clients about additions to our tools. Getting our development team involved in anything is a process, but Appcues was an easy one time set up and then all I have to do is spend 10 minutes setting up a flow and now I can show whatever customers I want to a new feature! This is an NECESSARY tool for any SaaS company. If you dont have in-app training/walkthroughs then you are not going to captivate your audience, ...