Appcues Reviews in April 2025: User Ratings, Pros & Cons

Easy to use and intuitive

What do you like best? They have a great support base, it is intuitive to use and they have good recommendations on how to onboard users. What do you dislike? It has frozen couple of times but compared to other solutions this is minor hiccups so far. Anaytics part is still quite basic but allows csv output to play around with. What problems are you solving with the product? What benefits have you realized? Onboarding new users, new feature announcements. With Appcues we have ...

Appcues is awesome!!!

What do you like best? It's very easy to use and helps us test different hypotheses in minimal time. What do you dislike? I can't think of anything. Would love to see features like Localization and user permissions. What problems are you solving with the product? What benefits have you realized? We use appcues for creating personalized experiences for our users. Appcues has helped us increase our engagement and retention rates.

User onboarding with Appcues: a breeze

What do you like best? Appcues makes it super simple to drop in tooltips, feature tours, announcements and more into your web application with easy to use widgets, zero-code and all on-the-fly, without the need to push through Dev, QA, and into Production. What do you dislike? The downside is you're relying on a 3rd party web service, but that's a VERY small price to pay to implement and manage user onboarding as simple as Appcues makes it. Recommendations to others considering the ...

Great for Onboarding - building "Choose your own Adventure" style product discovery flows

What do you like best? Appcues is fantastic, it's easy to setup and create flows for customers to onboard with. We've set up several "choose your own adventure" style onboarding flows. What do you dislike? All the stuff I've given feedback about has been actioned and added to the product. They're very responsive and action oriented. What problems are you solving with the product? What benefits have you realized? The choose your own adventure onboarding flows allow our customers ...

Works like magic

What do you like best? The Chrome extensions makes it so easy to create new flows. What do you dislike? So far, I have zero complaints here. Maybe one thing to improve would be to automatically sync attributes from Intercom. What problems are you solving with the product? What benefits have you realized? We have effectively doubles our purchase rate with Appcues. We went from 2 to 4% won deal rate.

Great experience! Appcues is very user friendly and effective!

What do you like best? I like how effective the results of our flows have been, within the first weeks of publishing flows we had multiple customers saying how helpful it has been for them. What do you dislike? Some of the building tools can be touchy. Small things such as a few times when we published flows they would some how remove a space here and there we would look at the flow in the editor and it would show fine but we would have to delete the space and add another space for it ...

Easy to use, fast results!

What do you like best? In my time using Appcues, it has been incredibly intuitive to use. From creating my first "test" flow, to designing more complex groups of flows that adjust based on user selections, it has been a breeze to use. It is also incredibly versatile when it comes to personalizing and targeting flows to specific groups of users. What do you dislike? One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close ...

Would definitely recommend!

What do you like best? The ease of publishing flows, hotspots and tooltips is super valuable for a company that is constantly pushing updates, new features, etc. Being able to craft these flows based on customer feedback is also super valuable! What do you dislike? I think there's definitely room to improve with the hotspot functionality! We love the potential there, and we think some improvements here could take certain aspects of our gameplan to new heights. What problems are you ...

VP of Client Success

What do you like best? Appcues is easy to use for being a non-developer and offers intuitive segmentation opportunities, best practices and a great variety of visual cues available for us to choose from to call attention to help needs for our users. What do you dislike? I'd like to see a bit more data and analytical visualization options to make information optimization decisions. Recommendations to others considering the product: Really evaluate the level of effort for your ...

Easiest way to onboard users

What do you like best? Appcues is very easy to use and makes it simple to create, test and improve the onboarding experience of our users. What do you dislike? Very steep price hike last year that made us question whether to continue or not. We decided to continue. What problems are you solving with the product? What benefits have you realized? We've greatly improved the onboarding experience of new users at Evocon. It has also made it a lot easier to train new users to use our ...