Appcues Reviews in April 2025: User Ratings, Pros & Cons

Quick and Easy

What do you like best? The functionality that Appcues offers with in-app messaging. What do you dislike? The issues that come with URLs that change throughout an application. What problems are you solving with the product? What benefits have you realized? New user on-boarding, feature release, and user journey

I wish I had time to use it more!

What do you like best? It's super easy to quickly get a flow started and out with minimal effort. What do you dislike? sometimes it's inconsistent with the flow firing 100% each time when building. What problems are you solving with the product? What benefits have you realized? I really like using Appcues! It has been super helpful with our in platform education for our users. Sometimes it takes some investigation to get flows working as they should or they work inconsistently ...

Appcues is the best

What do you like best? Thanks to appcues we were able to get a more direct and friendly communication with our online users. What do you dislike? I can't think of anything. Maybe the user interface is too busy, even though they changed their design recently. What problems are you solving with the product? What benefits have you realized? Is the easiest way to deliver helpful insights to our online users.

Smashes it everytime

What do you like best? Simple to build flows with effective delivery has enabled us to dramatically reduce our onboarding overhead. Now building on NPS we're getting powerful data to help build the product in the right way. What do you dislike? Would like to be able to drill down into the data in the appcues UI rather than have to take the CSV and rework it. What problems are you solving with the product? What benefits have you realized? Simple to build flows with effective ...

Appcues Helps our App Store

What do you like best? Highlighting new features and doing initial walk-throughs of features. What do you dislike? Billed per user which is challenging when trying to use for large enterprise installations. What problems are you solving with the product? What benefits have you realized? Highlighting new features and doing initial walk-throughs of features.

Appcues, A Game Changer

What do you like best? Ease of use, help documentation, design customization options, and the segments and checklist features. What do you dislike? Sometimes the impression and completion rate data seems inaccurately and is inconsistent with what we see in Heap. Also, I wish the number of goals we can measure wasn't limited. What problems are you solving with the product? What benefits have you realized? We needed another channel to engage with our customers and drive leads. Since ...

Fantastic tool to educate and notify customers

What do you like best? Appcues is a fantastic tool to target users in your Webapp/mobile app and notify them and/or train them. I like that it takes less than 5 minutes to get the hang of using the chrome extension and you are off to the races. The reporting is great as well, and allows you to make easy business decisions. What do you dislike? I wish there was a bit more customization options for look and feel of the modals. I'm not always content with the look without quite a bit of ...

Game Changer for Onboarding and Feature Introduction

What do you like best? Ease of use, distributed responsibility where literally anyone on our product or marketing team can launch a new flow. What do you dislike? Responsive is not their strong suit (yet - we are told it's in process). We have to duplicate our flows on mobile and desktop and adjust accordingly. What problems are you solving with the product? What benefits have you realized? User onboarding, new feature introduction, product tours, NPS assessment, referral and ...

Appcues = Game Changer

What do you like best? Appcues' simple and straightforward functionality has made it easy to use and implement, allowing us to see quick wins with using this software in our business. The Appcues team is friendly, outgoing and super responsive to us. They took the time to understand our business goals from the very beginning of the sale and well beyond our purchase to help guide and ensure our success, which is definitely one of the reasons we chose them! What do you dislike? I don't ...

Incredibly easy to set up and useful for non-technical PM to test user onboarding

What do you like best? The ability to quickly create flows and test them have been super useful. The pre-loaded templates to help us think about onboarding our users, survey functionality to run NPS, and beautiful designs make using App cues a no-brainer. It saves us tons of dev resources to focus on revenue-generating features. What do you dislike? The team is working on this, but better user level analytics would be nice to have. What problems are you solving with the product? ...