Appcues Reviews in April 2025: User Ratings, Pros & Cons

Great tool and content.

What do you like best? Appcues does a great job of making their tool accessible. I love being able to build flows inside my app, it helps me step into my users' shoes. What do you dislike? The only thing I don't like about Appcues is that my team doesn't use it as much as they should. What problems are you solving with the product? What benefits have you realized? My team uses Appcues to get feedback from customers But we are beginning to branch out and use it to guide them ...

Great All Around Product

What do you like best? I like the guidance it gives you on how to build great workflows. What do you dislike? Sometimes the flows do not work on certain computers because of ad blockers. What problems are you solving with the product? What benefits have you realized? We are solving to onboard clients better. We realize that our calls to our helpdesk have gone down because of AppCues.

Helping my team be more productive

What do you like best? The core value that Appcues bring to me was helping my team be more productive, it was possible through faster and efective surveys to understand customers needs and also no need to develop code for communications. What do you dislike? Sometimes the website is too slow, takes time to load something. Recommendations to others considering the product: makes life easier What problems are you solving with the product? What benefits have you realized? ...

Simple and effective way to get feedback

What do you like best? Appcues provides a quick way to get feedback from your users. It can help display simple announcements, provide walkthroughs, analyze NPS surveys, and even has some helpful onboarding solutions. What do you dislike? There are times where it might be difficult to customize the flows to work exactly the way that you want. This might be due to technical limitations between Appcues and your platform. Recommendations to others considering the product: Make sure ...

A super tool for product managers!

What do you like best? If you are looking for a tool to help you improve your product experience, onboarding, feature adoption and activation metrics WITHOUT any dev efforts - AppCues is for you! Love it! It helped us increate activation, engagement and retention rates on our SaaS platform, while saving dev resources and giving us the agility to refine our flows at any point! What do you dislike? There are some things that require dev time (triggering events etc) that are needed in ...

Works great!

What do you like best? Easy to use. Checklists and flows are simple and clear. What do you dislike? Nothing as of yet. We are still in the early stage but looks good so far. What problems are you solving with the product? What benefits have you realized? Showing customers new features of our product

Appcues is awesome!!!

What do you like best? How simple it is to use and how amazing it looks when live! What do you dislike? nothing. Recommendations to others considering the product: Appcues is fantastic, so simple to use, already have one of our flows live and active. To anyone looking Appcues is the one! our Account Manager Jason is fantastic too always there to offer help, the customer service is amazing. Be more like Appcues :) What problems are you solving with the product? What benefits ...

Appcues is the best

What do you like best? It has helped in automating the product process which was very big for me What do you dislike? It could have been more intuitive vs what it is right now Recommendations to others considering the product: I will recommend more personalized features with appcues What problems are you solving with the product? What benefits have you realized? Built a product roadmap a d helped deliver end to end processes faster

Improved our conversion rates and lowered onboarding load for support

What do you like best? We had a hard time onboarding new users with a static knowledge base article, so we tried using appcues. The results have been great, as we see a steady growth of customers and the support load has remained manageable because our appcues module trains people on how to use the software effectively. What do you dislike? We would like to have seen more data visibility on the site dashboards. This isn't something the impacts our customers' experience, but it would ...

Fast, Efficient and effective service and product

What do you like best? The onboarding process has been fantastic. Jason has been wonderful and the product is getting easier to use as each day passes What do you dislike? Nothing particularly. Its just the learning that takes time What problems are you solving with the product? What benefits have you realized? It's going to change the way we deliver information regarding product releases and demo tours to our customers.