Appcues Reviews in April 2025: User Ratings, Pros & Cons

Powerful little tool

What do you like best? I like the customization -- I can match my site's styles so the app looks native. Also, once you've built and deployed a flow, changes are quick to make. The customer service people are very responsive and helpful, though I wish I didn't have to refer to them as much as I did. What do you dislike? It's so robust that it's hard to get momentum going; there's a lot to learn before you can really build anything worth showing off. I had a few initial issues that ...

Gives non-coders new powers

What do you like best? As a fairly non-technical product designer, Appcues is like wizardry to me. It gives me the powers to create wonderful user experiences with limited code knowledge. What do you dislike? Sometimes the extension is a little buggy and crashes. I also wish that there were an easier way to test out flows that are only meant to show once. Also, since our platform is a complex B2B application, I often need the help of a frontend engineer to troubleshoot flows. What ...

Useful tool

What do you like best? Appcues allows us to produce a number of custom flows in our own styling to display in platform without engineering effort. It has been a major boon for us. What do you dislike? It can be fairly buggy, and their reporting is lacking. But they have reporting integrations which work for us. What problems are you solving with the product? What benefits have you realized? Appcues enables us to give training and announcements to our customers, as well as poll ...

Easy!

What do you like best? I like how easy it is to use, and how intuitive the flows are. What do you dislike? Sometimes I will lose my saved progress for one reason or another Recommendations to others considering the product: Just do it if you want A+ support with an easy to use product. It's almost guaranteed that you will not need help because when creating a workflow, it is very straightforward. What problems are you solving with the product? What benefits have you realized? ...

perfect for my onboardings

What do you like best? It’s by far the most complete tool. My NPS, onboardings and everything in one tool. This is insanely good. What do you dislike? There are a few bugs from time to time and they can make the work a bit hard, although I’m not having always having trouble with it. What problems are you solving with the product? What benefits have you realized? Onboardings, communication flows

Great product and fantastic support!

What do you like best? As a customer service professional, I can appreciate great support when I receive it and that's exactly what I get when I need some help from Appcues. Very responsive. What do you dislike? Haven't found anything yet that I do dislike! Recommendations to others considering the product: I find this very user friendly, but when I do run into issues support has been very responsive. What problems are you solving with the product? What benefits have you ...

Powerful little tool

What do you like best? I like the customization -- I can match my site's styles so the app looks native. What do you dislike? It's so robust that it's hard to get momentum going; there's a lot to learn before you can really build anything worth showing off. What problems are you solving with the product? What benefits have you realized? We haven't launched it yet, but we're hoping to cut down on trouble tickets and tech support phone calls.

Appcues provides a seamless experience for creating guides.

What do you like best? I love using the Chrome extension - it makes it super easy to quickly put together a guide for users on our platform. It's also just a very easy to use product. What do you dislike? Sometimes it's hard to navigate the builder What problems are you solving with the product? What benefits have you realized? Creating user guides more quickly than ever before.

Easy to use and has a lot of features

What do you like best? The experience of using it, its simple to understand and to work with. There are a lot of segmentations you can make, and its very detailed of how to buil a checklist or a new flow. What do you dislike? You have to open one flow at a time (you can open in multiple tabs only if you open yourself), that makes the my workflow slower. What problems are you solving with the product? What benefits have you realized? Its FREAKING EASY to make growth ...

Favourite tool in my Product Marketing stack

What do you like best? Huge amount of content to help me understand the tool and Product-Led Growth methodology better. Really clean and straightforward UI, not cluttered up with meaningless stats. Most importantly, it's effective - our users respond really well to the experiences and are assisted in finding value in our product faster. What do you dislike? Limited to no support for companies that support multiple languages is very frustrating. The implementation was only possible once ...