Appcues Reviews in January 2025: User Ratings, Pros & Cons

"Empowered Me to Effectively Develop Engaging Interactions"

What do you like best about Appcues? With Appcues, I enjoy being able to pinpoint and target specific groups of users. I also love the flexibility of designing the entire experience to fit my audience. Additionally, the launchpad capabilities allow me to switch up my approach and be prescriptive with materials by targeting the exact page users are on to surface the appropriate materials. Launchpad functionality eliminates constant popups that may bother the user experience. I would also be ...

"Great onboarding app!"

What do you like best about Appcues? 1) Easy to build appealing onboarding tour 2) Great tutorial 3) Robust analytics 4) Multiple built-in templates and different types of flows (tooltips, modal, etc.) What do you dislike about Appcues? 1) Relatively limited custom survey capability 2) Only one NPS survey 3) Initially difficult to use it with IFrame pages What problems is Appcues solving and how is that benefiting you? We use Appcues to help with the new customer onboarding experience. We ...

"Increased our feature adoption with Appcues"

What do you like best about Appcues? It is an easy to use tool with a good number of features. They had good designs. Can Integrate with Hubspot.The integrations can be setup quick and simple. Segmentation feature is useful. Help to target and position our users. The team is responsible to take care our questions and concerns. The platform is beginner friendly and can be implemented quickly. It is a super tool for our daily marketing uses. What do you dislike about Appcues? They have most ...

"Easy to install and use"

What do you like best about Appcues? Installing Appcues in our software was an easy and straightforward process. Setting up flows is uncomplicated and easy to grasp. Overall a very good experience. What do you dislike about Appcues? Nothing really - it does what it says and we love it! What problems is Appcues solving and how is that benefiting you? Guiding our users in how to use the different features in our app, as well as self-onboarding.

"Easy-to-use In App Messaging Tool"

What do you like best about Appcues? We've been using Appcues for a few years now and really like the simplicity of using the product, but that it still offers the flexiblity to customize the design so it can match our product's look and feel. What do you dislike about Appcues? The builder auto saves the Flows and then you can't easily undo changes if you were simply trying out some design or layout changes. I like that auto saves, but I wish you could easily undo changes incase you changed ...

"Appcues super fan!"

What do you like best about Appcues? Everything! As a UX designer, I love the UI of Appcues and how easy it is to build and test flows, share them with stakeholders, and launch them when ready. The user segmentation and targeting are very specific and that is good for our needs! What do you dislike about Appcues? It took us awhile to define goals and understand the reporting, but once we were able to implement those it has been great. What problems is Appcues solving and how is that ...

"Easy to use and great customer support"

What do you like best about Appcues? The product is so flexible and their team is really responsive. There's been a bunch of new features released since we've had it and it's been an incredibly useful product for us. What do you dislike about Appcues? There isn't really anything I dislike, I would like the Salesforce and Slack integrations to work a bit differently but overall we've been able to adapt to what we need. What problems is Appcues solving and how is that benefiting you? It's ...

"Great tool to give good experience while onboarding users"

What do you like best about Appcues? The intuitive and easy creation of flows for the users. We have delivered users a good experience while they onboarded for the first time to the product, which is very important. What do you dislike about Appcues? I think appcues covers most part. But some flexibililty in NPS part, it is currently stick with the questions which is not customizable. What problems is Appcues solving and how is that benefiting you? Appcues is solving our user onboarding ...

"Easy to use, A great option without dev intervention"

What do you like best about Appcues? I enjoy any project I have to create in appcues. It's easy to use and our team loves it because we're not dependent on our dev team to help us. We can add features that support our customer workflows easily! What do you dislike about Appcues? There's nothing really that I dislike about Appcues. What problems is Appcues solving and how is that benefiting you? Our app's users aren't always the most technologically savvy and this helps fill the need to put ...

"Great easy to use tool for product notifications"

What do you like best about Appcues? I mainly use it to announce new products and features. I like how we can tailor to a specific landing page. I also like how you can clone your flows. I have not utilized any competitive products What do you dislike about Appcues? Creating new workflows is difficult and glitchy. I have tried numerous times to create new workflows on our alert system, but the flow would continue to break. What problems is Appcues solving and how is that benefiting ...