Appcues

Easy, accessible and powerful

What do you like best? Appcues works well because it doesn't try to be everything, the product tours and promos are essential for any product that iterates quickly. It enables one to, independent of development, work on nuanced launch campaigns with a high degree of control (who, what, when, when not) What do you dislike? Their analytics on funnels is pretty basic (via the UI) but the details are accessible via exports, just means you have to work a little harder to measure your ...

Appcues is probably the best onboarding I have ever used.

What do you like best? 1. It saves a ton of development time as is provides ready to use features such as hotspot, web tours, and surveys. 2. It is a very simple, easy to configure, and easy to use the tool. 3. One feature which I liked most is the audience targeting, this feature helps to run experimentation on the product. What do you dislike? Nothing much, but sometimes after building a flow and trying to test the testing link just won't really work for me or colleagues. ...

Easy to use platform with awesome customer service

What do you like best? Appcues is super intuitive and makes it easy to ramp up quickly. You could start publishing your first Appcues flows within a day of signing up and getting your properties set up. I really love to clean and modern interface and how tags make it simple to find particular flows. Also - the NPS feature has been critical to our business. It's become one of the most important ways we collect feedback from customers and features heavily in our company-wide monthly ...

Great app that helps see what users are doing and helps them be susscesful.

What do you like best? I really like the NPS options and setting up special flows for top scores. What do you dislike? A little hard to add all the functions in without help from your dev team time. Recommendations to others considering the product: Make sure it does all you want and negotiate the price. What problems are you solving with the product? What benefits have you realized? Helping onboard customers and getting them help when they need it.

Easy-to-use and effective, even for those who aren't tech-savvy

What do you like best? Appcues is so easy to use and customizable that it has become one of my favorite work programs. I'm not super tech-savvy, so I love how intuitive and fast its system is. It has been a great way to communicate with our clients with helpful notices directly on their dashboards. What do you dislike? It would be great if Appcues had an option to change the spacing of its text (for example, from the standard set spacing to single spacing). Without this option, a ...

Interactive tips and great support implementing them!

What do you like best? Appcues team is great for showing successful implementations, and helping us get them up and running on our platform. What do you dislike? There's a bit of a learning curve to understand how they work and how to design and publish them to exactly the audience you want. It's worth it in the end. What problems are you solving with the product? What benefits have you realized? Onboarding. Our platform is complex. We're still working through the details. There ...

Great service, great experience!

What do you like best? Appcues, ability to help us deliver messages to our subscribers whenever we need to. What do you dislike? The NPS scoring can be a little more user friendly and customizable. What problems are you solving with the product? What benefits have you realized? Quick, fun, engaging workflows for our network. We know what we’re doing right and what we can do to help our members

Letting RPR get its users right to where it matters most for them

What do you like best? Appcues let's us teach users of all skill levels new ways to use our app. All within their skill level, segmented based off of user properties, and event actions within out app. What do you dislike? There really isn't much to dislike here. Besides not having more time in the day to work on new flows to help our users. Our team is very happy with our experience and how we've rolled out and onboarded new users with Appcues. What problems are you solving with ...

A must-have tool for a product-led business

What do you like best? Appcues has helped our team quickly role out in-product communication that drastically improve our users experience and impact key business metrics across our funnel. It's beautifully designed, easy-to-use and excellent for empowering more of our team to run experiments without having to use dev resources - which saves us time and money. Definitely recommend. Every product team should have this tool in their belt. What do you dislike? Would be nice to have it ...

Manager, Customer Support

What do you like best? Flow building - it's super intuitive and quick to create a user onboarding flow, I didn't even need to check the help center once to build my first onboarding flow. What do you dislike? Honestly, very little so far. If you build a really long flow it gets a bit slow, but it's rare that a flow is that long. What problems are you solving with the product? What benefits have you realized? Appcues is intended to drive user adoption, education, and self-help. ...