Anytime Collect

Increases actual payables which is the ultimate goal.... a few speed bumps however.

What do you like best? I love the automatic notifications for new emails, past due notifications and proof of communication with a customer all in one area. What do you dislike? The online credit card payment abilities have had more than one issue. I still have yet to have our ACH payment option setup so will have to have some patience in this area. Recommendations to others considering the product: You have to put work into the setup for this product to be most valuable. ...

Automation cuts collection time to half

What do you like best? I like that customers can see all their account details and payment history. They can also pay through the portal via credit card or ACH. Customers can send message directly to us in the portal. What do you dislike? The system is not very user friendly. Training is definitely required to set up the account and emails. We have to contact report pretty often for minimum changes needed through out the time, however, the support turn around time is pretty fast. ...

A good AR experience

What do you like best? The best feature of Anytime Collect is that you can keep track of everything in a simple way, setup and program alerts for specific customers. What do you dislike? I didn't like the fact that it's web-based. I hope to see a downloadable version in the near future. Recommendations to others considering the product: Use this software. Really. It's the best for gathering all the info and putting it in the right spot, with alerts, schedules, reminders, ...

Business Analyst with Guardsman Group

What do you like best? Anytime Collect allows me to review multiple companies' Receivables status at in a quick and seamless manner. What do you dislike? There are instances when support is lacking. That is the timeliness of responses to issues has room for improvement. Recommendations to others considering the product: Anytime Collect is a good product to use once your have your business requirements in order. What problems are you solving with the product? What ...

Works well but a little clunky

What do you like best? I like that I can set up Credit Classes to send out mass email blasts What do you dislike? I don't like the customer view, the amount of locations I have to use to set up a credit class, and the fact that the verbiage is confusing. There are a TON of options to select from when setting up a credit class which can be great but is not user friendly. I needed to have someone walk me through it multiple times. Recommendations to others considering the ...

Takes a bit of patience

What do you like best? The fact that you can upload supporting documents for clients that may require same. What do you dislike? The format of reports that are setup via the filters Recommendations to others considering the product: Conduct a full feasibility study based on current operations of your organization and investigate whether or not Anytime Collect can fulfill all your requirements prior to purchasing so that there are no surprises upon implementation What ...

Not for Single Tenant Cloud Customers

What do you like best? Ability to annotate invoices, theory of getting sales force involved in collection What do you dislike? Support, not easy to use , Very long and expensive implementation What problems are you solving with the product? What benefits have you realized? We may discontinue use

ATC has its benefits, but there are also several glitches that have been occurring for months.

What do you like best? Being able to store contacts and notes all in one place. Simultaneously send emails, look up information and store notes. The system syncs with our accounting system daily to keep everything up to date. What do you dislike? Frequently logged out while using, attachments often do not attach, some days we are not even able to log in to the system. ATC can also be very slow when trying to send emails or attach documents making efficiency lack. ...

not what the sales representative showed us at all - bad decision

What do you like best? The demonstration was amazon, but unfortunately that's where it ended. This program on paper was ideal, but it never even launched. Botched delivery from day one. What do you dislike? The site is extremely slow. I am better off downloading my data into excel from EPICOR and creating statements myself versus trying to make sense of Anytime Collect. Every click is another point of frustration and permanent buyers remorse. Recommendations to others ...