Annex Cloud

Great platform and customer success team!

What do you like best? Great analysis recommendations for set up Annex team was always available for questions (tech + business) Proactive and responsive Analytics and dashboard is great What do you dislike? More hand holding and case studies for other partners What problems are you solving with the product? What benefits have you realized? We got a lot of loyalty and customer engagement

Very successful referral program

What do you like best? The team at Annex Cloud was very responsive and supportive in setting up our program. We saw greater than 10X ROI on this program and are excited to work with them in the future. What do you dislike? Nothing in particular. I would like more frequent updates on our performance or changes in performance. What problems are you solving with the product? What benefits have you realized? Referrals.

Great partner willing to go the extra mile!

What do you like best? Annex Cloud offers a great out-of-the-box solution but really impressed us with their capability and willingness to customize to suit our needs as well as their guidance on integrating with other marketing systems to really make our loyalty program thrive. What do you dislike? some limitations initially given early version of the product but, with their help, we were able to create workarounds until new features became available. What problems are you solving ...

Annex Cloud Review

What do you like best? Jake, our Account Manager is always available to us as needs/issues arise. What do you dislike? Our team has a hard time with the usability of the back-end system. We find it to be very confusing, and not intuitive. Recommendations to others considering the product: Spend time reviewing the platform with your account manager to become as familiar with the product as possible before hopping in on a day to day basis. What problems are you solving with the ...

A great program to grow customer engagement & increase retention

What do you like best? The integration that Annex Cloud has gone through with our own internal IT department has been very thorough and has made our lives much easier than they could have been! We have a lot of customer data that needed to be integrated into our new Loyalty Program and Annex Cloud’s team did this quite seamlessly. What do you dislike? At first, we had some bumps in the road with the implementation of our Refer a Friend program, but those bumps have since been smoothed ...

Great service

What do you like best? Terrific customer service. They've been very responsive to questions and requests. We've been able to manage their program fairly easily. What do you dislike? None really. They've been good. No complaints. Sure, there more features we'd like to see, but that list could be endless. What problems are you solving with the product? What benefits have you realized? Their technology has helped with customer loyalty and referral marketing programs.

Solid Referral Program

What do you like best? The set up was quite easy, they have been helpful and it is an affordable referral program. What do you dislike? If you take the time to build your own program there is likely some additional data to leverage internally, but for us that wasn't likely to be completed in a timely manner or in a way that would have allowed us to leverage the data. What problems are you solving with the product? What benefits have you realized? We've launched our referral ...

Easy to use

What do you like best? It's coss-platform capability and easy to use functionality. What do you dislike? I dislike the price, as useful as the product is it's a bit high in price. What problems are you solving with the product? What benefits have you realized? Marketing, but with the help of annex we now have better knowledge if our customers to help us.

Review

What do you like best? Love being able to add user photos to the reviews and the simple, and user friendly interface. What do you dislike? Integration issues in the beginning but that was resolved quickly. What problems are you solving with the product? What benefits have you realized? Being able to make our loyalty program easier and more manageable has been really effective.

UCG Gallery and Refer a Friend

What do you like best? The client relations communication was pretty seamless. Our contact always provided answers to our questions in a timely matter. They also worked with our third party vendor directly which made the process very easy on our end. What do you dislike? nothing at the moment. I haven't had enough time to evaluate the full program. What problems are you solving with the product? What benefits have you realized? This is still all new and being launched so we ...