Annex Cloud

Excellent

What do you like best? Annex clouds loyalty program is excellent so we can encourage our customers to buy things again and again by accumulating their points so they can redeem towards... What do you dislike? I personally thought that in Oracle system they are slightly week What problems are you solving with the product? What benefits have you realized? Our company is solving Oracle software problem with annex clouds.

Very Satisfied with the Platform

What do you like best? The number of features available with our current configuration provide us the ability to fully manage a loyalty marketing solution as well as manage other aspects of our ecommerce business. What do you dislike? There are some changes that need to be made that affect all platform users. Unfortunately not everything can be released immediately but the customer success team does a great job of providing updates on progress. Recommendations to others considering ...

New Business Partner Relationship

What do you like best? Annex Cloud was able to deliver in a very reduced time frame and with a sometimes moving-target on requirements based upon reduced timeframe. What do you dislike? Annex Cloud has been very great to work with, there is nothing at this time that would warrant a dislike comment. What problems are you solving with the product? What benefits have you realized? Solid Loyalty and Refer-A-Friend program in Direct Sales

Best customer service of all time

What do you like best? Jocelyn has been the most responsive and supportive rep that we have ever had the pleasure to work with. We truly consider her an extension of our own team. She helps us maintain our loyalty program as well as our user submitted reviews for our 6 major sites flawlessly and effortlessly. She makes our lives her much easier on a daily basis and couldn't imagine not having her helping to manage our at times daunting loyalty demands. She is truly one of the best people ...

Elevate Your Marketing With Annex Cloud

What do you like best? Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition. What do you dislike? The folks at Annex Cloud are ...

Setting up a RAF Program

What do you like best? I liked best that Annex Cloud was willing to hop on a call, email us back right away to help us with the process of setting up a RAF program. They were pleasant to work with and very adaptable to the changes we had come up on our end. What do you dislike? If I could change one thing I think it would be the unexpected changes in the technical side of things. It was difficult for us to fully understand what needed to be done and at times we received conflicting ...

still in implementation phase but so far, so good

What do you like best? We vetted several competitors that did either loyalty or referral programs, but Annex Cloud was unique in that it allows us to do both - obviously it was more convenient and cost-effective to only need to do one integration rather than two. Our loyalty integration is more complex than most, but Annex Cloud was great about working through our challenges. Since the documentation was provided to our developers, they've had a couple of questions, and Annex Cloud has ...

Excellent business partner for custom application

What do you like best? The project team listened to our requirements, provided timely updates, offered advise and responded quickly when issues arose during development. What do you dislike? It took a bit longer to fix a few minor bugs our QA team found late in the project but timing was still good. What problems are you solving with the product? What benefits have you realized? A program to reward existing customers willing to share their experience with their networks.

Great product, used for years until we went with custom solution

What do you like best? The product was so easy to use and integrated well. Customer support was very helpful and always available. What do you dislike? It just did not suit our custom platform in house. What problems are you solving with the product? What benefits have you realized? Retention was always an issue for us, so this helped connect better with our customers.

Great Partner!

What do you like best? The Annex Cloud team is great to work with. They are extremely helpful in providing best practices in the industry, as well as making changes to the platform based on recommendations. What do you dislike? The Iframe integration is sometimes difficult to deal with as we need to rely on the AC development team to make changes to. However, there is the option to move away from the iframe integration to a different approach so we do not have this issue any longer. ...