ALVAO Service Desk Reviews in April 2025: User Ratings, Pros & Cons

"ALVAO ServiceDesk"

What do you like best about ALVAO Service Desk? Easy control and integration with Microsoft products (Outlook, Excel). Good options for customization and expanding of the tool's functions. Great support and regular development of SW. What do you dislike about ALVAO Service Desk? Weak KnowledgeBase so far. In case of a bigger number of users/services, the requirements for the administration are increasing. What problems is ALVAO Service Desk solving and how is that benefiting you? We are ...

"Servicedesk review"

What do you like best about ALVAO Service Desk? I like the best that application can be customized, for example, you can create your own custom forms or edit document numbering. What do you dislike about ALVAO Service Desk? I dislike that with application upgrade functionality of custom forms is not guaranteed. What problems is ALVAO Service Desk solving and how is that benefiting you? We have problem that some ticket are created as duplicity and also there are issues with custom forms when ...

"The Service Desk has improved the quality of our services"

What do you like best about ALVAO Service Desk? We had the Taskpool system for managing user requests. It was suitable for up to 12 employees in IT and 200 requests per month. However, we have grown and our system fell behind our requirements. We chose Alvao Service Desk. I like the configurability of the solution that suits all processes in the company. It is great this ITSM solution is also aligned with ITIL. It is great that we now have accurate and available data to effectively manage ...

"With Alvao service desk our users can completely rely on the IT department."

What do you like best about ALVAO Service Desk? ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations. Alvao service desk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable. What do you dislike about ALVAO Service Desk? So far I haven't encountered any issues with ...

"Thanks to Alvao, the communication between IT support and users has greatly improved."

What do you like best about ALVAO Service Desk? - We like the interconnection with Microsoft products. Alvao nicely fitted into our migration to Microsoft Azure - It is an easy out-of-the-box implementation for a small or medium-sized business. - ITIL compliant service desk What do you dislike about ALVAO Service Desk? At this moment we don't have anything to mention in this matter. What problems is ALVAO Service Desk solving and how is that benefiting you? - Service Desk allows us to do ...

"Alvao Service Desk is the best service desk tool"

What do you like best about ALVAO Service Desk? It is easy to use. We have over 7000 employees and students and there was no need to do training for them to use the tool. It was easy and quick to implement. It is a modern, intuitive and simple tool to use. What do you dislike about ALVAO Service Desk? We have chosen this tool because we love it. So there is nothing I dislike about that. What problems is ALVAO Service Desk solving and how is that benefiting you? It greatly helps us to ...

"An excellent SaaS based service desk tool that tightly integrates with Microsoft products"

What do you like best about ALVAO Service Desk? The best part is the integration with Microsoft Outlook and other products. It is based on ITIL framework as well. What do you dislike about ALVAO Service Desk? It is not easy to customize the tool and functionality. It's knowledge management related features can be improved further. Recommendations to others considering ALVAO Service Desk: It has a free trial version which can be explored before subscribing it. What problems is ALVAO Service ...