ALVAO Service Desk Reviews in January 2025: User Ratings, Pros & Cons

"Optimalization of problem solving process"

What do you like best about ALVAO Service Desk? Microsoft look and feel. The solution is very easy to use. Wide option of a catalogue of services What do you dislike about ALVAO Service Desk? We are fresh users, we don't see anything to improve. What problems is ALVAO Service Desk solving and how is that benefiting you? - IT services for end users - Support for students - Purchase department - Idea to use in HR process

"Single point of contact and effective process management"

What do you like best about ALVAO Service Desk? - The process workflows available out of the box are good but even better is the option to simply edit them. This helps with scaling as well. - Having shared process ensures everyone follows the standard path without deviation. - Both the user and the agent can check the status of the ticket and stay up to date with latest events. What do you dislike about ALVAO Service Desk? There are certain predefined things that we need to accept. This ...

"Easy to use product"

What do you like best about ALVAO Service Desk? Low barrier to start using. Simple to use, intuitive user interface. Not linked only to IT, usable for different departments/services across the company. What do you dislike about ALVAO Service Desk? Limited customizability, due to the product simplicity. What problems is ALVAO Service Desk solving and how is that benefiting you? Supporting IT Incidents and Requests, Facility management requests/reporting issues (catering, car rental etc), HR ...

"Servicedesk review"

What do you like best about ALVAO Service Desk? I like the best that application can be customized, for example, you can create your own custom forms or edit document numbering. What do you dislike about ALVAO Service Desk? I dislike that with application upgrade functionality of custom forms is not guaranteed. What problems is ALVAO Service Desk solving and how is that benefiting you? We have problem that some ticket are created as duplicity and also there are issues with custom forms when ...

"With Alvao service desk our users can completely rely on the IT department."

What do you like best about ALVAO Service Desk? ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations. Alvao service desk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable. What do you dislike about ALVAO Service Desk? So far I haven't encountered any issues with ...

"Alvao helps with office digitization"

What do you like best about ALVAO Service Desk? The licensing model per user is very cost effective when the solution is used broadly. It scales much better and gives us a freedom to add new workflows. The interface is very intuitive for non-IT agents. The configuration is easy to understand and doesn't speak with too specialized language. What do you dislike about ALVAO Service Desk? Limited options to customize the graphic interface. The logic of movement through the application is a bit ...

"Get a great overview of my tickets (incidents and requests)"

What do you like best about ALVAO Service Desk? - system is easy to use for end users and also for administrator - great connection with Microsoft technology What do you dislike about ALVAO Service Desk? - Performance of ALVAO could be better, we have on premise solution. - missing knowledge articles for programing advance forms What problems is ALVAO Service Desk solving and how is that benefiting you? - clear overview of my tickets - full audit trail