ALVAO Service Desk Reviews in April 2025: User Ratings, Pros & Cons

"Alvao helps with office digitization"

What do you like best about ALVAO Service Desk? The licensing model per user is very cost effective when the solution is used broadly. It scales much better and gives us a freedom to add new workflows. The interface is very intuitive for non-IT agents. The configuration is easy to understand and doesn't speak with too specialized language. What do you dislike about ALVAO Service Desk? Limited options to customize the graphic interface. The logic of movement through the application is a bit ...

"Get a great overview of my tickets (incidents and requests)"

What do you like best about ALVAO Service Desk? - system is easy to use for end users and also for administrator - great connection with Microsoft technology What do you dislike about ALVAO Service Desk? - Performance of ALVAO could be better, we have on premise solution. - missing knowledge articles for programing advance forms What problems is ALVAO Service Desk solving and how is that benefiting you? - clear overview of my tickets - full audit trail

"Alvao service desk is huge time saver for every department"

What do you like best about ALVAO Service Desk? Back in days, our IT department was using a simple email client as a ticketing system, moving to Alvao services desk was one of the biggest improvement for simplifying our work. Our employees liked that so much that after a few years is Alvao service desk implemented in many departments, from the accounting department, marketing and sales department to the legal department - 1200 daily users. - intuitive user interface - Custom forms - Awesome ...

"The best product I've ever used"

What do you like best about ALVAO Service Desk? Single source of truth around IT support tickets. User friendly interface. Easy to use not only by the specialists but end-users as well. Easy adoption by end-users without the need for specific training. What do you dislike about ALVAO Service Desk? I haven't found anything to claim for this product. What problems is ALVAO Service Desk solving and how is that benefiting you? ALVAO Srevice Desk is covering the whole IT Support agenda in our ...

"ServiceDesk helps us manage our processes"

What do you like best about ALVAO Service Desk? It enables us to create the tree of services not only for IT but also for business ones such as facility management, etc. We can control and manage to supply our services. What do you dislike about ALVAO Service Desk? It needs to improve in getting closer to requestersů and make it simplier to open and review their tickets. Also, the approval process needs to be improved. What problems is ALVAO Service Desk solving and how is that benefiting ...

"Alvao Service desk is the perfect soulution for our daily work."

What do you like best about ALVAO Service Desk? - very intuitive user interface - always availble through the web application - no coding required for workflows - very helpful Alvao support What do you dislike about ALVAO Service Desk? So far, I haven't found anything in 5 years. What problems is ALVAO Service Desk solving and how is that benefiting you? It helps us to resolve requests faster and it is better than our previous tool.

"Easy to use product"

What do you like best about ALVAO Service Desk? Low barrier to start using. Simple to use, intuitive user interface. Not linked only to IT, usable for different departments/services across the company. What do you dislike about ALVAO Service Desk? Limited customizability, due to the product simplicity. What problems is ALVAO Service Desk solving and how is that benefiting you? Supporting IT Incidents and Requests, Facility management requests/reporting issues (catering, car rental etc), HR ...

"We save a lot of time using Alvao Service Desk"

What do you like best about ALVAO Service Desk? We were looking for ITSM tool that had good reviews and are present with complete internet website. ITIL certification by Pink Elephant was also a deciding factor – we chose Alvao Service Desk. • We like the simplicity of the product and how it is used in our operations • It is helping us regain control of our support processes • Flexibility of the tool – the field team can reassign the cases. The engineer can be anywhere and can get the ...

"We were looking for a tool that is compatible with ITIL framework"

What do you like best about ALVAO Service Desk? We were looking for a tool that is compatible with ITIL framework: - Easy-to-use and intuitive tool for users - Single point of contact for all employees - Variability in routing ticketing to different solvers What do you dislike about ALVAO Service Desk? I absolutely miss the native mobile application, which took advantage of today's capabilities of the phone's operating system, such as camera usage, notifications, etc. The web solution is ...

"Alvao Service Desk is a true single point of contact for our services."

What do you like best about ALVAO Service Desk? Alvao Service Desk puts our internal services in order. We have now an organized system in which we can clearly see services and tickets belong to them. - Intuitive, out-of-box, and easy-to-use solution - Nice and modern UI design - Easy administration and simple service management - It is nice that Alvao takes a generally thoughtful approach to its product development, as they are constantly improving - There is an opportunity to contribute ...