ALVAO Service Desk Reviews in January 2025: User Ratings, Pros & Cons

"Alvao Service Desk is a true single point of contact for our services."

What do you like best about ALVAO Service Desk? Alvao Service Desk puts our internal services in order. We have now an organized system in which we can clearly see services and tickets belong to them. - Intuitive, out-of-box, and easy-to-use solution - Nice and modern UI design - Easy administration and simple service management - It is nice that Alvao takes a generally thoughtful approach to its product development, as they are constantly improving - There is an opportunity to contribute ...

"The Service Desk has improved the quality of our services"

What do you like best about ALVAO Service Desk? We had the Taskpool system for managing user requests. It was suitable for up to 12 employees in IT and 200 requests per month. However, we have grown and our system fell behind our requirements. We chose Alvao Service Desk. I like the configurability of the solution that suits all processes in the company. It is great this ITSM solution is also aligned with ITIL. It is great that we now have accurate and available data to effectively manage ...

"Thanks to Alvao, the communication between IT support and users has greatly improved."

What do you like best about ALVAO Service Desk? - We like the interconnection with Microsoft products. Alvao nicely fitted into our migration to Microsoft Azure - It is an easy out-of-the-box implementation for a small or medium-sized business. - ITIL compliant service desk What do you dislike about ALVAO Service Desk? At this moment we don't have anything to mention in this matter. What problems is ALVAO Service Desk solving and how is that benefiting you? - Service Desk allows us to do ...

"Alvao Service Desk is the best service desk tool"

What do you like best about ALVAO Service Desk? It is easy to use. We have over 7000 employees and students and there was no need to do training for them to use the tool. It was easy and quick to implement. It is a modern, intuitive and simple tool to use. What do you dislike about ALVAO Service Desk? We have chosen this tool because we love it. So there is nothing I dislike about that. What problems is ALVAO Service Desk solving and how is that benefiting you? It greatly helps us to ...

"A great help for organizing my tasks"

What do you like best about ALVAO Service Desk? - appreciate that service desk is one place for all my tasks and tickets - have a great overview of my tasks and their fulfillment - it saves a lot of my time - users provide a specific explanation of their problems and issues so I can easily understand their problem and resolve it faster What do you dislike about ALVAO Service Desk? - there is a place for improvement in terms of working in groups/teams within one ticket - assigning ...

"Single point of contact for requests"

What do you like best about ALVAO Service Desk? - clear single point of contact for users - they do not need to remember who to contact. What do you dislike about ALVAO Service Desk? - for advance adjustments of forms need to know programming. Help from experienced colleagues is needed. What problems is ALVAO Service Desk solving and how is that benefiting you? Replacement of outdated solution by ALVAO - more complex processes (reporting, change of service, audit trail) Full audit trail of ...

"We were looking for a tool that is compatible with ITIL framework"

What do you like best about ALVAO Service Desk? We were looking for a tool that is compatible with ITIL framework: - Easy-to-use and intuitive tool for users - Single point of contact for all employees - Variability in routing ticketing to different solvers What do you dislike about ALVAO Service Desk? I absolutely miss the native mobile application, which took advantage of today's capabilities of the phone's operating system, such as camera usage, notifications, etc. The web solution is ...

"ALVAO ServiceDesk"

What do you like best about ALVAO Service Desk? Easy control and integration with Microsoft products (Outlook, Excel). Good options for customization and expanding of the tool's functions. Great support and regular development of SW. What do you dislike about ALVAO Service Desk? Weak KnowledgeBase so far. In case of a bigger number of users/services, the requirements for the administration are increasing. What problems is ALVAO Service Desk solving and how is that benefiting you? We are ...

"An excellent SaaS based service desk tool that tightly integrates with Microsoft products"

What do you like best about ALVAO Service Desk? The best part is the integration with Microsoft Outlook and other products. It is based on ITIL framework as well. What do you dislike about ALVAO Service Desk? It is not easy to customize the tool and functionality. It's knowledge management related features can be improved further. Recommendations to others considering ALVAO Service Desk: It has a free trial version which can be explored before subscribing it. What problems is ALVAO Service ...

"Get a better overview to my and team workload"

What do you like best about ALVAO Service Desk? - clear overview to working capacity over my team - great options for reporting - clear report through power BI - tracking of SLA for raised requests What do you dislike about ALVAO Service Desk? solution is great, no idea where to improve. What problems is ALVAO Service Desk solving and how is that benefiting you? - clear overview of open tickets - the possibility of using previous tickets - use same way of solution