Aloware Reviews in April 2025: User Ratings, Pros & Cons

Great phone system for support teams

What do you like best? Their smart routing and use of tags in Aloware is literally the best. We are able to categorize all the calls we receive and patch them to the right team to respond. Great reporting and statistic features help analyze your work better and adjust your workflow that will benefit both the customer and the company. What do you dislike? I wish there was email integrated with their offering. They have outbound email but no inbound. Recommendations to others ...

Great User Interface

What do you like best? I love the automation feature which allows you to multitask. What do you dislike? I think there should revisit the access control policy. There should also be an build in feature to record voicemails. Recommendations to others considering the product: Great app that requires minimal resources for setting up. What problems are you solving with the product? What benefits have you realized? Lead generation and Inbound Calls. The automation features saves time

Best Call Center Soultion I Have Used!

What do you like best? The capabilities Aloware gives is top of the line for my team. From automated calling and texting leads, to manual dialing with call recording. I would recommend Aloware to any company needing a call center solution. Anoosh with Aloware also has been very helpful fixing any issues or adding suggested features. What do you dislike? Individual voicemail routing issues, however this is being addressed! The only thing I can say I dislike is that it is a per ...

Amazing support, pricing and platform!!

What do you like best? Anoosh is the BEST at fast response to my platform's changing needs and resolving issues. Very hands-on in implementing changes and adding features at a pricepoint that didn't break my bank!! I feel like I have my very own development team at my fingertips and at pricing that works for small business looking to grow and expand with software that goes with me! I can't speak highly enough, finding this group couldn't have come at a better time in my business! What do ...

Call Center solution for inbound and outbound calls

What do you like best? The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically. We can manage all our interactions in one dashboard for calls, text, and emails. Aloware Team is responsive to change we needed to customize the product to our needs Great value for Money and team the is responsive to our needs What do you ...

easiest call center software for hubspot

What do you like best? Overall my experience with Aloware has been a positive one. It is super easy to use and learn. I especially love the live metrics and reporting features. I can have reports pulled daily & automatically. It also integrates seamlessly with Hubspot which is great! What do you dislike? wishing there was an email integration too What problems are you solving with the product? What benefits have you realized? I like how seamlessly Hubspot integrates with Hubspot ...

Simply Amazing!

What do you like best? We used Aloware on our texting system in our company. It's so easy to used and the features are great! So much help in a BPO Industry! What do you dislike? Maybe filtering the lines of contacts but it's fine What problems are you solving with the product? What benefits have you realized? It's easy to used on reaching out our customers using texts

Accesible and user friendly!

What do you like best? Clean interface. Auto texting service. What do you dislike? Nothing to dislike as of the moment for this. What problems are you solving with the product? What benefits have you realized? It's makes my work a lot more easier.

It's easy and convenient to use

What do you like best? THE TEXT MESSAGING OPTIONs is convenient and easy What do you dislike? I have nothing to dislike we are just implementing aloware What problems are you solving with the product? What benefits have you realized? if the customer request to text the information i can just go to a different tab and send it right away while we are in call.

Contact Center Solution

What do you like best? best Buddy, Its friendly user, Very easy to use when it comes to navigation, tracking support What do you dislike? so far there's none, but looking forward for more Recommendations to others considering the product: Don't think twice What problems are you solving with the product? What benefits have you realized? When it comes to call and information usage its very reliable