Allego Reviews in May 2025: User Ratings, Pros & Cons

"Conversational Intelligence tool from Allego"

What do you like best about Allego? Ease of use, Customer success team, product What do you dislike about Allego? no mobile app only web-based version, that's it Recommendations to others considering Allego: Great product that is linked to our success in onboarding and coaching our team. Superb customer success team and CX manager. great value for money What problems is Allego solving and how is that benefiting you? onboarding, coaching, and customer feedback. Shorten the onboarding time ...

"Seamless"

What do you like best about Allego? Our Customer Success Manager is always there to lend a hand when needed. The platform allows us access to calls and the grading system is perfect. What do you dislike about Allego? That I don't use it more often, what is there to dislike!? What problems is Allego solving and how is that benefiting you? Very easy to find key words. The call structure is a lot easier to track.

"Game changer"

What do you like best about Allego? It has helped me create a coaching culture by helping my 51 sellers become more engaged in their coaching, helping them take ownership for their quality scores and development and actively seek help of their manager and coach What do you dislike about Allego? The only frustrations have been around not having transcripts and been able to just have call snippets instead of full calls but with some new additions and features this is now a useful tool we can ...

"Th best coaching tool"

What do you like best about Allego? The ease of use. Bespoke grading forms and Insight reporting. What do you dislike about Allego? That the Insights do not always shown when the call comes through. Recommendations to others considering Allego: If coaching is a struggle for your team, this solution will give you everything you need to improve this area and see the results of these improvements too What problems is Allego solving and how is that benefiting you? It has helped agents step away ...

"Made coaching my team so much easier and enjoyable!"

What do you like best about Allego? - instantly can coach using score cards - Can comment and feedback in the moment - Scenarios for SDRs - Use for training/onboarding - Can bank examples - what good looks like What do you dislike about Allego? - More of an internal Ideagen issue - Numonix - recording internal calls What problems is Allego solving and how is that benefiting you? - Insights show call pace, questioning, alerts when discount mentioned for example - enables us to act ...

"Conversation Intelligence that drives big improvements in sales conversations and outcomes"

What do you like best about Allego? Conversation Intelligence is simple to use, easy to integrate with your other tools and quick to get your team up to speed. I like the way that once people are up and running you don't need to think about the tool and can focus more on the impact and helping your team have better conversations. What do you dislike about Allego? Not so much a dislike but I'd like to see a bit more customisability in the reporting module. What problems is Allego solving and ...

"Such a handy tool, great customer support!"

What do you like best about Allego? Ease of use, good insights, multiple use cases, email notifications. The customer support was the biggest winner! What do you dislike about Allego? It would be good to have more control over customisation of things such as keywords and scorecards. What problems is Allego solving and how is that benefiting you? Sales support and individuals' development. It has also supported forecasting accuracy too.

"Allego - Conversational Intelligence Tool"

What do you like best about Allego? The application is very easy to use. And their Customer Support and onboarding process are exceptional. What do you dislike about Allego? Time Zone Difference between us being based in the U.S. and Allego being based in the U.K. But it is definitely not a big issue unless some questions arise. What problems is Allego solving and how is that benefiting you? Sharing and learning from meaningful and insightful conversations between our SDRs / Sales Teams and ...

"Conversation Intelligence changed the way I have conversations!"

What do you like best about Allego? I love the analytics that I get from my calls, seeing how many questions I have asked, how many fillers I have used has changed the way I speak to people on the phone. What do you dislike about Allego? The only downside I have with Allego, is not being able to click immediately on a number in my calendar to call it, previous software used had a click2dial feature which is missing. What problems is Allego solving and how is that benefiting you? I have seen ...

"Amazing Customer Success + Solid, easy to use product!"

What do you like best about Allego? Love conversation intelligence - easy to use especially if it is your tool of choice to help your coachees improve! What do you dislike about Allego? Content management in Allego feels complicated - but super convenient for people to use when partaking in content. Recommendations to others considering Allego: Use the CSM team! They are so helpful! What problems is Allego solving and how is that benefiting you? Coaching our team, managing content for ...