ALICE Reviews in April 2025: User Ratings, Pros & Cons

"Better communication"

What do you like best about ALICE? Our communication has been greatly improved in terms of timeliness and the ability to create, manage, and resolve tickets via a variety of communication channels. What do you dislike about ALICE? Guest profiles seem to disappear frequently, forcing me to constantly create new ones a scenario that I find unpleasant and which I despise. What problems is ALICE solving and how is that benefiting you? In place of giving out my personal cell phone number to ...

"ALICE Review"

What do you like best about ALICE? Increase the interaction between clients What do you dislike about ALICE? Not that I am aware of as of now. Will continue monitor What problems is ALICE solving and how is that benefiting you? Not at the moment that we are having any issue need to be resolved

"Alice is like a best friend at work!"

What do you like best about ALICE? Alice is like a best friend at work! She's a powerful work horse. With user friendly controls , a well thought out dashboard, and alerts you won't fail to notice, my job igor easier day one! Communicate with customers through the Alice platform and never worry about missing a message. It's smooth and powerful. The message delivery is fast and consistent. I love Alice for communicating guests requests to housekeeping, f and b or even management without ...

"Succinct"

What do you like best about ALICE? Responsiveness and ability to create, operate, close tickets in many modes. What do you dislike about ALICE? Yearning for a dark mode, PWA compatibility, and a way to select many open conversations What problems is ALICE solving and how is that benefiting you? Contacting guests regrading room statuses, expanded to more resolutions via SMS

"Great messaging system"

What do you like best about ALICE? Very easy to use to contact guests. Can even use "quick text" options. What do you dislike about ALICE? Guest profiles seem to disappear and I feel like I am always creating new ones. Recommendations to others considering ALICE: Very easy to use, guests are able to message back. Can close and reopen messages. What problems is ALICE solving and how is that benefiting you? Able to message quickly with guests via sms messages regarding questions or pass on ...

"Good Tool for Businesses where mulitple teammates work on the same tasks, Needs slight improvement"

What do you like best about ALICE? I like that it is mostly set up like a basic calendar, so it's easy to view and work within daily. I like that it specifies which user set up the ticket/task- this makes it easy to direct questions to the correct person. Working in a hotel, things are operating around the clock and so there are always multiple hands in the pot. It's nice to be able to tell who worked on what. I also like that you can assign tickets to specific users. What do you dislike ...

"Good communication channel staff"

What do you like best about ALICE? During the use of ALICE Staff, our communication has reached a new level. ALICE Staff is easy to use, as well as intuitive. With the help of ALICE Staff, we were able to improve our customer service. What do you dislike about ALICE? During the use of ALICE Staff, I and other personnel have not identified minuses. Recommendations to others considering ALICE: I advise you to try this software for the novice hotels. What problems is ALICE solving and how is ...

"It's OK."

What do you like best about ALICE? You can add and keep guest information under certain categories. What do you dislike about ALICE? Extra tabs for irrelevant information. It's not needed and there's no way to take it away. No tabs for information that is needed, making you put everything in the notes section. Recommendations to others considering ALICE: It gets the job done. I don't find it the most organized. It's basic to hold information. The subcategories are symbols rather than words. ...

"Streamlines communication"

What do you like best about ALICE? I like that I can communicate with many coworkers at once instead of having to individually communicate with each of them. I also like that you can see what's going on across the board. What do you dislike about ALICE? I would like to have more control over what happens on the platform instead of only getting to view certain things. What problems is ALICE solving and how is that benefiting you? I liked being able to communicate with coworkers on the ...

"Innovative and easy to use"

What do you like best about ALICE? I love the interface and flow of this software What do you dislike about ALICE? It could use some more customization options What problems is ALICE solving and how is that benefiting you? It's streamlined communication