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Alexandria offers custom pricing plan
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CT
Cindy Troyer
10/12/16
old school
I really would like to have a manual. not everyone learns on the computer. we have a really small school and it takes more time to figure out a lot of the stuff by trial and error or going to your web site. instead of the old way just looking it up in the manual.
DJ
Dianne Jay
10/12/16
Alexandria Library Automation Software
I am still finding out new things. I haven't tried any other library software so I can't compare it. Listening to others who have had different library software this is the one to get.
CS
Christopher See
10/12/16
Good Value
The software is relatively easy to use and very affordable. We have no problems training new users to run the library side of things or to use the software as a patron. We do not use all of the features - like Explore - and we do not use any of the paid add-ons. We used to subscribe to Sneak Peek, which I thought was great, but students did not ever use it. Support, when I've needed it, has been very responsive and friendly. I think there was only one time in my 11 years using Alexandria ...
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VL
Volunteer Librarian at a K-12 School
10/12/16
Pretty good, but...
I have been using Alexandria for several years, and I enjoyed the new features available in my upgrade to version 7 (from v. 5) last year. Being able to access the software over the Internet is wonderful and streamlines adding catalog-search computers. I feel like most of the menus and features are intuitive, and I love that the software searches for pictures of items in our collection on its own in the background. I look organized, and the students love being able to see cover art in their ...
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SD
Suzanne Dix
10/12/16
Overall Great Product
Love the customer service! I can call for any reason and immediately get help.
RC
Robin Crosby
10/12/16
Great-user friendly and and quick
Reports are easy to generate and extremely useful. Online service is fast and very rarely goes down.
KW
Kathy Wawer
10/12/16
Great Tech Support!
Alexandria is a little rough around the edges but for the price it can't be beat. It gives the librarian all of the tools needed to manage the library (along with circ, patrons and items, there are lots of reports and utilities). I've been very happy with tech support- they respond quickly and clearly.
DF
Denise Figueira
10/12/16
Would like more user friendly software.
You need to have a lot of time to figure out the software, normally in a school library you don't have that time. All of our tech savvy librarians seem to use it with more ease.
MD
Maruska Desouza
10/12/16
Buggy 7.x client/server version
Using the new server/client 7.x version. Not too happy as there are lots of bugs. Wasting precious library time to iron out the deficiencies and report errors, all while trying to be productive. Alexandria Tech Support desk is wonderful though, very accommodating & answers customer queries promptly. Emails back if I get disconnected with them, while working through an issue.
ED
Erica Downs
10/12/16
User Friendly Interface but Reports Frustration
Overall I think that Alexandria is a pretty easy and straight forward to use as far as basic circulation. But running reports feels like a guessing game and often I can't easily locate the kind of report I am looking for. I feel like the reports I need are fairly basic informational reports but because we have 3 campuses all on the same site it makes it difficult.
