Alexandria Reviews in April 2025: User Ratings, Pros & Cons

Alexandria Review from Big Lake

I have always had very helpful customer service. Even when it might be something I should know but just can't figure out at the time.

Mostly very satisfied

Alexandria does almost everything I need it to do* and the tech support staff is always friendly and helpful, although the level of knowledge and experience seems to vary depending on who answers the phone**. *Preformatted reports are helpful timesavers, but sometimes I wish I could format my own to get exactly what I want. **Varying levels of knowledge are to be expected in any group, but sometimes I've know enough about a problem to know I'm getting a wrong or incomplete answer so I call ...

Efficient and Affordable

Alexandria is an efficient and affordable library system. The staff helped our school library get up and running. Thank you so much!

MSHS

Called Customer Service today & got great help!

Mostly idiot-proof for newbies

Coming to this program as a new library technician with very little experience I was able to grasp the system with some trial and error. I do like the tips and tricks emails that Alexandria has recently begun sending. I find they address some common issues. However, the instruction manual wasn't comprehensive and I eventually gave up trying to use it.

Very satisfied

We have always been very happy with Alexandria, and have had very few problems through the years. Our library was in the first wave of Alexandria users when the company started up in Wisconsin--have never really considered switching since we found them!

Wonderful program!

This is an easy to use program. The customer service is also awesome! When I call, they are always friendly, and willing to help. If they can't answer the question immediately, they will get back to you very quickly! Love Alexandria!

Alexandria Software

I love Alexandria but I do think that the help section while extensive could be more user friendly. Not all of the prompts and commands are intuitive and at times I felt like I've been give instructions but not how to get to the location to start the instructions. I like the ease of checking books in and out and the record keeping. I like the options I get with the program but still unsure how to use it. My school is small so I hope you keep the many levels of intricacies as to keep our ...

Review of Alexandria catalog.

Alexandria is easy to use, but could be more user friendly by being able to access multiple items from one home screen versus using drop downs to go to different areas.

So far, so good!

I've had a great experience with Alexandria Automation Software so far. I'm sure that there are features that I haven't yet used, but am confident that as I continue to use the system, I'll be more knowledgeable about the full scope of capabilities. Thanks!