Aircall Reviews in April 2025: User Ratings, Pros & Cons

Absolutely genius service and invention

Date of experience: July 04, 2024

Great CTI

We moved to AirCall from another CTI - We wanted something that integrated with our CRM (SaleForce) We're so happy with AirCall and the transition over. It has been smooth sailing since! When we have run into issues, their support team has been quick to help. Our team really loves the features of AirCall in our CRM and as a Manager, I appreciate the data and reports for more visibility. They rolled out transcriptions last year which has been very helpful for me as a manager to read or ...

I really love using aircall

I really love using aircall, its so easy compared to other applications out there and its really user friendly even if you're not that techy.

Aircall has completely transformed our daily lives

Aircall has completely transformed our communication strategy at Realtair. With its intuitive interface and seamless integration with our CRM, managing calls and collaborating across teams has become incredibly efficient. The ability to easily set up and manage phone numbers, create call queues, and analyze call data in real-time has empowered our sales and support teams to deliver exceptional customer service. One of the standout features of Aircall is its flexibility and scalability. ...

The app is easy to use and simply great…

The app is easy to use and simply great at handling calls. I use it primarily on my laptop for receiving customer calls and reaching out to them for follow ups. Its mobile app comes handy when you're on the go. This tool is a great addition for customer service teams!

Easy & Great

easy & great details on the pad information

Kudos Aircall Team!

I’ve been using Aircall for months already and this is the first time that I use this for my work. This aircall is very have it all and very easy to use compare to others. I appreciated all the changes on it nas it was much very helpful to me.

Very quick and easy to integrate

Very quick and easy to integrate. The click-to-call function makes my job so much easier, and the quick recording and transcript feedback make reviewing my calls a breeze. I would recommend to businesses making lots of calls.

I Love Aircall

I love Aircall. It's so simple to use and I never have any issues with connections or with people trying to get through to me. It works well for our team as it is super easy to set up additional mobile numbers for each team member. I've used it at multiple businesses and it has always worked well!

Great Product

Overall, great and easy-to-use product. There is no need for training and everything is set up to link with my CRMs and dashboards. The connection is great (provided the internet works). There does seem to be an issue with texting, but it is unclear why (it could be an admin setting).