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AU
Anonymous User
12/05/23
"Una herramienta para la gestión del trabajo en equipo"
What do you like best about Playvox WFM? Lo que destaca de Playvox WFM es su capacidad integral para la gestión del trabajo en equipo. Su enfoque en la programación de agentes, el monitoreo en tiempo real y la gestión de desempeño permite una coordinación eficiente y un rendimiento optimizado. La herramienta brinda visibilidad y control, mejorando la productividad y la toma de decisiones. La generación de informes detallados proporciona insights valiosos para la mejora continua. La ...
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AU
Anonymous User
11/22/22
"I have used several different WFM systems throughout my career and Playvox has been one of the best."
What do you like best about Playvox WFM? For me, the most helpful feature is the leave/time off process. The way it is setup it makes it really easy to manage time off for our team and helps to ensure our team has flexibility while still protecting our service levels.
AU
Anonymous User
11/22/22
"Playvox a wonderful useful and helpful tool!"
What do you like best about Playvox WFM? I like the interface of the site, and its user-friendly and easy to use. I used several other WFM tools, and this is one of the best-looking sites. I like how easy it is to clone schedules and utilize the schedule task analysis future to calculate my agents' hours quickly and export to excel is awesome as well.
EA
Ericka A
10/01/22
"My Agyle Experience"
What do you like best about Playvox WFM? What I like the most in Playvox WFM is the option to edit the schedule manually and automatically. The possibility of fixing dates when approving leaves or time-offs and the capability to show the rep's actual work summary for each day.
EG
Erin G
09/21/22
"Worth exploring and easy to monitor and utilize."
What do you like best about Playvox WFM? The Work and Performance Summary are very helpful in checking the agents. What do you dislike about Playvox WFM?
JL
JR L
09/14/22
"Time management plus Customer Management"
What do you like best about Playvox WFM? Most helpful function of Playvox WFM is the Analysis tab which helps us forecast for the upcoming months and be prepared for Seasonal activities in our account.
MJ
Michael J
02/27/22
"Convenient and easy to use"
What do you like best about Playvox WFM? The convenience and easy-to-use platform. What do you dislike about Playvox WFM?
VV
Venn V
12/13/21
"The tool is AWESOME!"
What do you like best about Playvox WFM? The fact that it is super UI Friendly, and it's reliable. In addition to that, this is a great tool to check your staffing for a specific day so you won't miss anything when it comes to staffing and managing your team.
AU
Anonymous User
12/13/21
"Fast and informative!"
What do you like best about Playvox WFM? I like that it is short and sweet. The content is easily accessible, and the readability is straightforward. Overall, it is very easy to follow and a helpful tool.
MR
Muhammad R
10/27/21
"Agly time frame workforce management"
What do you like best about Playvox WFM? its interface and user friendly feature is awsome What do you dislike about Playvox WFM?