Agiloft

Agiloft is a very versatile

What do you like best? The product has endless possibilities and fits are need. What do you dislike? I really don't have anything bad to say about the product. Recommendations to others considering the product Great value proposition. The system gives you many options that allow you to solve many of your daily problems. What business problems are you solving with the product? What benefits have you realized? We are using the system for mileage reporting and are working to implementing a ...

Agiloft's interface makes it intuitive for to administer from a technical perspective.

What do you like best? Our teams use Agiloft for ticketing and document management. The ease of navigation and setting up dashboards has been relatively seamless. Also, the workflows can be setup with relative ease. Automating the back ups (.xml.ew integrates well with our Commvault back up solution for file. What do you dislike? Agiloft really fits meets most of our needs. In the future we will likely use MS SQL Server for the back end. The only concern we have with Agiloft is the ...

Limitless? It's true!

What do you like best? The Agiloft software is the most flexible, and scalable, platform I have ever worked with. Because of it's flexibility, and scalability, you don't have to have everything figured out right away. The platform allows you to grow the system as you go and incorporate new processes and functions as user input flows in. The lack of required custom coding is a really great feature. It allows us to develop and deploy in much faster intervals. If a user notices a choice ...

Agiloft an excellent flexible option, that can expand functionality as required

What do you like best? Agiloft has a comprehensive set of functionality that can be turned on when required. resulting in less confusion and overload for users. What do you dislike? The User interface is a bit old school, but is functional Recommendations to others considering the product Good flexible option What business problems are you solving with the product? What benefits have you realized? Agiloft has solved our CRM requirements well, but also enabled integration with other ...

The personalized customer support is what attracted us to Agiloft and they have not disappointed us!

What do you like best? We switched from Microsoft Dynamics CRM to Agiloft because we could never get any customer support when we needed it for the numerous issues we were having with their software. The switchover was practically painless and the personalized customer support we have received has been incredible! Any questions or issues I have had when initially setting up the new system were answered immediately and very professionally! Everyone I have dealt with has been extremely ...

Great software with excellent features

What do you like best? We use Agiloft to help us track and manage a wide variety of customer data issues. similar to helpdesk software, but with powerful data collection and categorization issues, it helps us manage complexity. What do you dislike? we were an initial early adopter of Agiloft. some initial learning issues, but we survived them! Recommendations to others considering the product very powerful software product. has some learning curve, worth exploring functionality. What ...

Agiloft began as a single need an evolved into an integral business system.

What do you like best? Agiloft has a great deal of flexibility that allows you to streamline the operations within your business. We originally started with a help desk system that enabled us to better communicate with our customers. As we worked with the customers, we saw ways to expand and include other facets of our organization to improve the overall communications within the organization and with our customers. The system provided information on our customers that everyone in the ...

Very nice product. Great value

What do you like best? This product is very customizable and has lots of features What do you dislike? Out of the box, there was a challenge with not being able to combine a couple of tables. It's not a showstopper at all but it does take an additional effort to get some of our needed reports to run What business problems are you solving with the product? What benefits have you realized? Ticket tracking, communication to/from end user, speed, data capture, metrics have all improved since ...

Agiloft has been a strong parther for Shorenstein Realty Services

What do you like best? 1 Great flexibility in building a solution. 2 Excellent performance 3 Excellent reliability 4 Excellent scalability 5 Responsive support - prompt and reliable (though rarely needed 6 Excellent professional services 7 Outstanding assistance collaborating in strategic directions 8 Agiloft's passion for their products and desire to become the best. 9 Their ITIL solution is a tour de force What do you dislike? The only thing that I might change in the ...

Elaborate .. Yet Simply Easy!

What do you like best? Implementation was quick and uncomplicated. Out of the box readiness for standards based ITIL Service Desk environment. What more could one ask for. What do you dislike? Customer portal at first had little "flare" from a GUI context. Functionally the customer portal was dead on. Recent versions have shown more attention to GUI and ability to integrate into your pre-existing service desk web design. What business problems are you solving with the product? What ...