Agiloft

Great software with excellent features

What do you like best? We use Agiloft to help us track and manage a wide variety of customer data issues. similar to helpdesk software, but with powerful data collection and categorization issues, it helps us manage complexity. What do you dislike? we were an initial early adopter of Agiloft. some initial learning issues, but we survived them! Recommendations to others considering the product very powerful software product. has some learning curve, worth exploring functionality. What ...

Agiloft began as a single need an evolved into an integral business system.

What do you like best? Agiloft has a great deal of flexibility that allows you to streamline the operations within your business. We originally started with a help desk system that enabled us to better communicate with our customers. As we worked with the customers, we saw ways to expand and include other facets of our organization to improve the overall communications within the organization and with our customers. The system provided information on our customers that everyone in the ...

Agiloft Review from Healthcare Non-Profit Perspective

What do you like best? It gives you the ability to create an entire CRM system without previous programming knowledge. This enables you to create a system quickly, that enables you to build customized new features without a reliance on costly developers. What do you dislike? I believe that the graphical reporting output interfaces would use an overhaul. They appear a bit dated in their look, and I would like the ability to customize more details of each chart/graph. What business problems ...

This is my experience with this awesome product "Agiloft"!

What do you like best? Agiloft has many advantages over others, because it is very easy to use and has great flexibility to customize your Knowledge Base and develop workflows to automate mundane tasks, integrate with other software tools and increase the user's final satisfaction. On the other hand, Agiloft has reduced the delivery time of the approval of our orders in three days, which represents a great added value for a high volume and fast-paced company like ours. In addition, once ...

Agiloft stands for tweakable business automation

PROS & CONS What are the best aspects of this product? It is not that easy to find a help desk for a legal firm, that makes me assume that Agiloft was designed with the idea to serve any business. It is not meant to serve the needs of any industry in particular, and that's why its price is actually normal. We implemented it where possible, from BPM to contact management, and our administrators learnt the bolts and nuts in every aspect of our perfomance. As a result, we don't let mistakes ...

Business process automation completely tweakable

What do you like best? Agiloft offers a malleable solution to almost all types of business needs. It doesn't fall in any particular domain or industry. From service desk to contract management and custom BPM, it seems to be possible to implement just about any business need that one can think of. And more importantly, it becomes very easy for an administrator to configure new processes as soon as he learns the nuts and bolts of any single process. What do you dislike? The look and feel is ...

We were able to greatly increase efficiency and productivity.

What do you like best? The ease of the system for users and the excellent support. What do you dislike? Not very userful friendly from a Administrative standpoint if you are not a computer programmer. What business problems are you solving with the product? What benefits have you realized? We are able to keep track of contracts and insurance certificates more efficiently. The system gives notifications on when these things are expiring.

Very nice product. Great value

What do you like best? This product is very customizable and has lots of features What do you dislike? Out of the box, there was a challenge with not being able to combine a couple of tables. It's not a showstopper at all but it does take an additional effort to get some of our needed reports to run What business problems are you solving with the product? What benefits have you realized? Ticket tracking, communication to/from end user, speed, data capture, metrics have all improved since ...

Powerful tool but should be cleaned up

What do you like best? How many tools it has for a customer to explore What do you dislike? there's a lot of steps to take to implement and its not very aesthetic What business problems are you solving with the product? What benefits have you realized? resolving field issues within specific timelines. It has helped with tracking issues and provides a platform to communicate with our contractors and vendors

Systems Engineer

What do you like best? Agiloft is a very powerful platform that allows us to have custom automated workflows, access read/write restrictions, and design external custom interfaces with third party vendors. What do you dislike? The platform is powerful if you understand your way around the system. It took a bit of time to get up to speed to use, and we had to use their internal consultant system to understand how to do some custom integrations. Recommendations to others considering the ...