Agiloft Reviews in April 2025: User Ratings, Pros & Cons

We utilize this unique tool to manage requisitions, approvals, and contractor ticketing.

What do you like best? Agiloft is very user friendly and has tremendous flexibility for you to customize your Knowledge Base and develop workflows to automate mundane tasks, eliminate human error, integrate with other software tools, and increase end user satisfaction. Once the platform is built, the implementation specialist arms you with all of the tools necessary to make modifications and updates as the need for tweaks arises. What do you dislike? We have a history of quick but ...

Safe Horizon has successfully implemented the Agiloft Contract Management System as tailored to meet

What do you like best? The contract approval workflow process and the email reminders notifying relevant individuals and departments that contracts are due to be renewed or have expired.​ What do you dislike? The Group and Team concept and settings are difficult to understand at first and can be daunting to implement. Once understood the level of security and functionality is very impressive. What business problems are you solving with the product? What benefits have you realized? ...

It Just Works

What do you like best? This is going to sound boring, but Agiloft just works as it should. We migrated from a very basic system. Our last system required us to use it based on the way it was made to operate. Agiloft on the other hand has been customized to reflect our processes. For example, tickets get routed automatically based on the processes we are already using. What do you dislike? This isn't exactly a complaint but when you get going with Agiloft, you can't expect their staff to ...

Good team to work with.

What do you like best? Agiloft takes product quality seriously. If you uncover an issue, they are responsive and will give the fix high priority. What do you dislike? Some UI components could be improved, but I understand this is on the near-term roadmap. What business problems are you solving with the product? What benefits have you realized? We manage customer support cases with the software.

Business process automation completely tweakable

What do you like best? Agiloft offers a malleable solution to almost all types of business needs. It doesn't fall in any particular domain or industry. From service desk to contract management and custom BPM, it seems to be possible to implement just about any business need that one can think of. And more importantly, it becomes very easy for an administrator to configure new processes as soon as he learns the nuts and bolts of any single process. What do you dislike? The look and feel is ...

Custom software for an off-the-shelf price

What do you like best? I'm continually amazed at how flexible Agiloft is. I use it for multiple purposes myself - Help Desk, Workflow, Document Management, and Project Management - and have also implemented custom business process applications for many of my clients. Once you get the hang of the customization (which is all done right in the browser, so you don't have to write any code, this software can do practically anything you need it to, for a much lower cost than typical custom ...

Amazingly flexible and fast to customize

What do you like best? Agiloft has an amazing breadth of features, but its greatest strength is flexibility. For complex operations, the out of the box solution is never a perfect fit and in other systems I haveused, you need into some pretty heavy programming to customize it to your needs. In Agiloft, it is all just point and click. And not just for trivial stuff, but for really deep changes. You can quite literally build completely new modules with their data relationships, workflows, ...

Coding-free customization and extreme flexibility puts power in the hands of CRM/ERP users

What do you like best? 1 Easy coding-free process-oriented customization 2 Highly flexible in terms of automating nearly any business process 3 Overall simplicity yet customizable enough to look like a custom application 4 Easy enough to customize that users can decide how to automate their own jobs, not rely on administrators or professional services, allowing the business to react quickly to changes in requirements. 5 Clearly designed with forethought and ingenuity 6 High ...

Agiloft keeps our office on the same page

What do you like best? Agiloft helped us get rid of lots of manual processes and overlapping spreadsheets. Everything is now in one place, with everyone on the same page. It's so much easier to find information and documents. What do you dislike? I would like to be able to customize the colors and fonts of the charts, but it's not a big deal. Recommendations to others considering the product If you're tired of juggling spreadsheets, give it a try! What business problems are you solving ...

Affordable Software with Great Customer Service!

What do you like best? Getting started with Agiloft was incredibly quick and relatively painless. As a small business, I didn't have a lot to spend and Agiloft fit our budget. It's a great value - we get all the features we need and have been able to customize the product to match our existing workflow. I really didn't think I'd be able to find such a customized solution within our budget, but Agiloft fits the bill and more. Their customer service is fantastic - we feel like we're a ...