Agiloft Reviews in April 2025: User Ratings, Pros & Cons

I like their customer service and their price

PROS & CONS What are the best aspects of this product? I wasn't that lucky with help desks before, so I approached Agiloft with a dose of fear and concern. However, I was pleasantly surprised by its easiness and painless installation, and that's the feeling I've had ever since. Software is there to help you do your work, not to make it even more difficult, and if the price is off-the-shelf, that's just amazing. The biggest value derives from the fact that features are customizable, so we ...

Technically intuitive, an administrator's favorite interface

PROS & CONS What are the best aspects of this product? My company uses Agiloft to manage documents and to create tickets. Our experience is highly satisfactory because we don't lose time setting up dashboards, and we navigate the app quite intuitively. The system adjusted to our workflow painlessly, and we automated back ups (.xml.ew) to integrate them with our Commvault security solution. We like this system, and we recommend it to everybody. What aspects are problematic or could work ...

Agiloft stands for tweakable business automation

PROS & CONS What are the best aspects of this product? It is not that easy to find a help desk for a legal firm, that makes me assume that Agiloft was designed with the idea to serve any business. It is not meant to serve the needs of any industry in particular, and that's why its price is actually normal. We implemented it where possible, from BPM to contact management, and our administrators learnt the bolts and nuts in every aspect of our perfomance. As a result, we don't let mistakes ...

Absolutely functional from the first moment

PROS & CONS What are the best aspects of this product? Rather than a company, I'd describe us as a platform where many partners join forces to sell and promote products and services. We are a 'rare flower' on the market, right because everybody knows this is a challenging task to mess with. Our primary goal was and is to find software that does everything under one roof, from sales to help desk and CRM, and Agiloft comes pretty close to our perfect one. Didn't require time and ...

OK Software

What do you like best? ability to create tickets and assign them to support techs. What do you dislike? Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related. What business problems are you solving with the product? What benefits have you realized? Ability to manage support cases.

The most customisable software Ive ever worked with

What do you like best? The customisation capability is quite remarkable. The configuration can be completely customised to individual company requirements right down to field level. The user interface, colours, fonts, dashboards,and widgets can be tailored specific to a user, or group of users. Even reporting can be customised to use pre-existing business templates. Im yet to encounter a business scenario or process workflow that cant be configured within the system. What do you ...

Powerful tool but should be cleaned up

What do you like best? How many tools it has for a customer to explore What do you dislike? there's a lot of steps to take to implement and its not very aesthetic What business problems are you solving with the product? What benefits have you realized? resolving field issues within specific timelines. It has helped with tracking issues and provides a platform to communicate with our contractors and vendors

Agiloft user for more than 3 years

What do you like best? It has a lot of tools for use for a variety of purposes. What do you dislike? We had some server down issues during our use. What business problems are you solving with the product? What benefits have you realized? Customer Support, Customer Professional services

Systems Engineer

What do you like best? Agiloft is a very powerful platform that allows us to have custom automated workflows, access read/write restrictions, and design external custom interfaces with third party vendors. What do you dislike? The platform is powerful if you understand your way around the system. It took a bit of time to get up to speed to use, and we had to use their internal consultant system to understand how to do some custom integrations. Recommendations to others considering the ...

Very customizeable

What do you like best? Agiloft is very customizable. This is both a good and a bad thing-- you can mold it to what you want, but that also adds additional complexity. You can use a custom portal integration and users would never know they are utilizing the software. All they see is your customized portal with your brand. Can be a very robust application, but seems to be best suited for a larger environment. What do you dislike? Perhaps it is how we have it setup, but I find the ...