Agiloft

It just worked from day one

What do you like best? We are a multi platform company with partnerships with various products and services. We required a CRM, Helpdesk and Sales Software that touched at various points in our work processes. With very minimal configuration Agiloft just worked from day one. We've used and promoted it ever since. What do you dislike? It's benefits are it's downfall in some respects. The system is so complex, with so much functionality that it can be daunting at first. It takes time to ...

The most agile and affordable Business Process Automation software I have ever seen.

What do you like best? Agility: I can adapt the software to the variations of the business needs in a few hours Automation: Business rules / workflow can be put in place, without a single line of code. Email integration: inbound and Outbound emails managed within Agiloft, to get a 360 degrees of vision. What do you dislike? The Calendar display could be better. We have to integrate with Outlook, and it's sometimes not that easy Recommendations to others considering the product Easy ...

Agloft has made our business run more smoothly, and saved us money in the process.

What do you like best? We are a full service marketing company, that focuses on web design. We use Agiloft for a variety of workflow tasks related to building websites and apps, such as bug tracking, version tracking, enhancement requests etc. What I personally like best is that it is incredibly easy to use, and surprisingly powerful. It's been able to do everything we've thrown at it without the need to resort to expensive custom programming. On a client level, our less technical ...

Agiloft Review

What do you like best? The ease of use of the web portal for tracking our customers' issues. What do you dislike? I have not run across anything which we dislike. What business problems are you solving with the product? What benefits have you realized? We are tracking our customer issues and use the workflow modules to route calls to appropriate engineers to respond within our service level agreements.

This has it all, from help desk to time sheets and everything in between.

What do you like best? I like the ability as a "admin" to be able to change features with ease from the control panel. If a user has a problem it can generally be fixed internally with out having to consult an engineer. If we want to make a change to the system, the process is generally quick, and very easy to do. The permissions is my favorite, you can allow some, none or all to see things inside of a particular database. The permissions can down to the user level which makes continuity ...

Limitless? It's true!

What do you like best? The Agiloft software is the most flexible, and scalable, platform I have ever worked with. Because of it's flexibility, and scalability, you don't have to have everything figured out right away. The platform allows you to grow the system as you go and incorporate new processes and functions as user input flows in. The lack of required custom coding is a really great feature. It allows us to develop and deploy in much faster intervals. If a user notices a choice ...

The personalized customer support is what attracted us to Agiloft and they have not disappointed us!

What do you like best? We switched from Microsoft Dynamics CRM to Agiloft because we could never get any customer support when we needed it for the numerous issues we were having with their software. The switchover was practically painless and the personalized customer support we have received has been incredible! Any questions or issues I have had when initially setting up the new system were answered immediately and very professionally! Everyone I have dealt with has been extremely ...

Agiloft has been a strong parther for Shorenstein Realty Services

What do you like best? 1 Great flexibility in building a solution. 2 Excellent performance 3 Excellent reliability 4 Excellent scalability 5 Responsive support - prompt and reliable (though rarely needed 6 Excellent professional services 7 Outstanding assistance collaborating in strategic directions 8 Agiloft's passion for their products and desire to become the best. 9 Their ITIL solution is a tour de force What do you dislike? The only thing that I might change in the ...

Elaborate .. Yet Simply Easy!

What do you like best? Implementation was quick and uncomplicated. Out of the box readiness for standards based ITIL Service Desk environment. What more could one ask for. What do you dislike? Customer portal at first had little "flare" from a GUI context. Functionally the customer portal was dead on. Recent versions have shown more attention to GUI and ability to integrate into your pre-existing service desk web design. What business problems are you solving with the product? What ...

Agiloft has proven a beneficial partner to our telecommunications repair service business

What do you like best? The most appealing benefits of Agiloft are the ability to customize the knowledge base to our specific needs and the superior customer service which receive. What do you dislike? We have been with Agiloft for over a year and I have no complaints of any kind. What business problems are you solving with the product? What benefits have you realized? The ability for multiple locations to see the same data real time allows for immediate updates of where customer ...