Agiloft

No limits!

PROS & CONS What are the best aspects of this product? Scalable and flexible program, that's true. I often wonder if there is something it can't do, I guess not. Believe it or not, it excludes thinking-everything is there, served to you, and you only take what you need. The system grows as you grow, following every new process you've implemented, and adapting to every new user. Of course, you're not supposed to do custom coding, which is why both development and deploying happen much ...

Customization Contract Management Workflow

What do you like best? We really needed a customized solution for our healthcare contracts. Every other system we looked at was very rigid and did not give us flexibility. Agiloft really thinks of the user and makes implementations very easy and automated. Unlimited End User portal is a huge plus for us. What do you dislike? You have to be careful of how custom you go because their support may not understand the modifications and intentions of the modifications. ...

It’s awesome software

It’s awesome software. I can’t think of anything I don’t like about it. If you haven’t checked it out, please do so.

Enteprise data managment, ticketing, documents, and team colaboration

I really appreciate the ability to track tickets within our organization.The way the Agiloft company support us is solid fast and reliable. No troublesome bearocracy and support charges are reasonable and the outcome is very effective. Their software enterprise system is custom and configurable. The entry cost is easy. Almost too easy. Especially when you compare it to the competition. We were using Tivoli and it was expensive and cumbersome.

Most affordable custom software

PROS & CONS What are the best aspects of this product? Their flexibility fascinates me day by day, I still can't believe I'm using a single tool to perform so many actions. I've implemented business process apps for most of my clients, and I've found a way to use it for many other purposes (Workflow, Project and Document Management, and Help Desk, of course). Customization is browser-specific, and once you get hands around it, you get to implement this software in every aspect of your ...

Fantastic program with a fantastic customer support crew

PROS & CONS What are the best aspects of this product? Agiloft is all about connection-connecting us with customer support, and connecting customers with us. Developed by a creative and honest team, Agiloft has been nothing but helpful to us, quite realistic with time frames and budget demands from the very beginning. They even did a specific demo for us, and I was impressed by the features it contained. The first thing I liked was the easiness of creating new contacts, and then the ...

The best system for keeping track of the details.

What do you like best? This product is powerful and customizable. Totally cool system. the people at Agiloft are the best part. They care and do help. For a good price. Very affordable. What do you dislike? I find the instruction for customizing to be confusing. I usually need to call Agiloft. they always get me to where I want to go. Recommendations to others considering the product This is a true enterprise product. The company is very helpful in many ways. Especially the custom ...

Complete help desk solution

PROS & CONS What are the best aspects of this product? Agiloft admins as myslef are lucky people, because they have an amazing control panel to edit features as they want. We are much more independent from customer support, in the sense that we solve problems internally, involving only consultants or some light engineering. My personal favorite are permissions becuase I am the one in charge of deciding who is going to see what in the database. The permissions brak down to user level, and ...

I like their customer service and their price

PROS & CONS What are the best aspects of this product? I wasn't that lucky with help desks before, so I approached Agiloft with a dose of fear and concern. However, I was pleasantly surprised by its easiness and painless installation, and that's the feeling I've had ever since. Software is there to help you do your work, not to make it even more difficult, and if the price is off-the-shelf, that's just amazing. The biggest value derives from the fact that features are customizable, so we ...

Technically intuitive, an administrator's favorite interface

PROS & CONS What are the best aspects of this product? My company uses Agiloft to manage documents and to create tickets. Our experience is highly satisfactory because we don't lose time setting up dashboards, and we navigate the app quite intuitively. The system adjusted to our workflow painlessly, and we automated back ups (.xml.ew) to integrate them with our Commvault security solution. We like this system, and we recommend it to everybody. What aspects are problematic or could work ...