Agility PR Solutions Reviews in April 2025: User Ratings, Pros & Cons

Helpful and attentive

What do you like best? The hands on support and willingness to help - and work with - customers is unique in a crowded space of service providers. What do you dislike? The platform itself is so densely rich with information that it can be difficult to move through it with efficiency without the help of Agility support. What problems are you solving with the product? What benefits have you realized? Agility PR Solutions is helping to solve the problem of creating targeted ...

Worth every penny!

What do you like best? We can't rely on automation in our industry and with our volume of content, Agility's human curation gives us peace of mind knowing that real humans are reviewing our clips and ensures that we are never worried about what content is being sent to our executives. What do you dislike? No complaints at this point, it took a couple of weeks to get everything up and running smoothly but that is to be expected with any new provider. What problems are you solving ...

Glad we switched services

What do you like best? We got tired of being yanked around by our old PR provider. Agility's customer service is amazing. You get an immediate response and I like the chat function. They're also adding a lot of reporting capabilities to enhance the platform at no additional cost, so we feel like we're getting our money's worth and not being nickel and dimed. What do you dislike? The reporting functions could be better. The reach numbers are also missing from a lot of the outlets, ...

Good customer service, product

What do you like best? Their customer services is excellent - love the chat function so you can get an immediate answer. They check in often but not too often. Product is good and has served us well. The list of writers is good - I know they are real people as I get responses back when I send press releases. What do you dislike? Wish we could have more than one person in at a time without paying a lot more - or if someone forgets to log out it doesn't take 30 minutes to time out. ...

Efficiency at My Fingertips

What do you like best? The ability to dive into a media market quickly and find the right people is key. I appreciate that Agility is more up to date than many databases I've used in the past. What do you dislike? The only "dislike" is that I get logged out too frequently. What problems are you solving with the product? What benefits have you realized? Before Agility, I was using internet sources (google/news websites) to try to locate targeted media in 18 markets. Agility ...

Great customer service

What do you like best? The customer service team is by far the most responsive group we have worked with. Our account managers and the chat option have both been very helpful in our transition from our old vendor to Agility PR Solutions. What do you dislike? We don't love the way that broadcast clips appear on critical mention. We would prefer our clients don't see the edit or archive options. We'd also prefer our clients are unable to see the content for the broadcast clips on the ...

Helping us reach our target markets

What do you like best? Agility PR makes it easier for our team to access accurate media lists, and reach the editors and writers who can help us reach the right readers/viewers What do you dislike? Can't think of anything at this time, it's working well for us What problems are you solving with the product? What benefits have you realized? Reaching the right media, having access to the entire province, as well as national media

Excellent resource with up-to-date contacts

What do you like best? Regularly updated media contacts Easy to navigate around Good customer service What do you dislike? Sometimes find new tools are available but not sure how to use them What problems are you solving with the product? What benefits have you realized? I can track press releases that I have distributed

It's ok

What do you like best? The customer service people are responsive and helpful. They always resolve issues quickly. What do you dislike? The key word search doesn't work well. There aren't as many outlets or contacts as in other media databases, specifically Cision. You have to do a lot of work-arounds. Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? I can compile media lists ...

Delivers exactly what is promised

What do you like best? Database of 860,000 unique users across all sectors of industry. Excellent easy to use search facility to drill down for distribution list. Great technical back up with on line immediate chat line. Customer service with a smile! What do you dislike? I have found absolutely no downsides to using Agility Recommendations to others considering the product: Have on of the consultants give you a walk through of the system. What problems are you solving ...