Agile CRM Reviews in April 2025: User Ratings, Pros & Cons

"Great & Flexible for SMB"

What do you like best about Agile CRM? Integrations with Paypal, stripe and built-in forms and email automation. I love tagging contacts and adding them to an automated campaign and being able to rate that contact based on them opening or clicking plus seeing in real time when contact opens or clicks on a link. What do you dislike about Agile CRM? Creating email templates is kinda clunky especially if you like to add lots of images. Not a fan of the landing page software so I kept my own ...

"CRM that automates your marketing"

What do you like best about Agile CRM? AgileCRM has a very comprehensive marketing automation solution that allows you to mindmap your workflow. This helps you identify the holes in your campaigns and modify. They also allow you to look at activity down to the individual user activities. I also like the new feature that allows you a peak into anonymous user activities. They have now segmented their platform into Sales (CRM), Marketing (automation) and Services (customer service) This allows ...

"Terrible CRM"

What do you like best about Agile CRM? Very little, you can send mass marketing emails but so can other CRMS and they're not so buggy. What do you dislike about Agile CRM? Lots of bugs, complicated to set up a unsubscribe link, no pipeline feature so you have to rely on tags. There are others but I have wasted enough time with Agile and don't want to continue wasting my time. What problems is Agile CRM solving and how is that benefiting you? Sending marketing emails.

"Good for my needs"

What do you like best about Agile CRM? Recording emails and easily viewing tasks. Not tried email campaigns - still using Mailchimp Not using deals yet - too much admin as it is without needing to keep a track on sales in another platform Being able to scrape web data for contacts is good (chrome plug in) What do you dislike about Agile CRM? The fact I cannot send a template to look like a regular email. Everyone knows when an email is sent in bulk, it takes away the personal feel of an ...

"Agile has been integral in streamlining our intake communications."

What do you like best about Agile CRM? Value. We spent two months researching and testing a handful of CRM options to streamline our new customer intake process. Agile is a fine blend of usable functionality at a scalable and affordable price. What do you dislike about Agile CRM? Customization of the admin interface is a bit lacking. The dashboard modules are nice but it would be great to have some more control over default field labels and context. Recommendations to others considering ...

"Solid Small to Mid Sized Business CRM"

What do you like best about Agile CRM? It has a wide feature set. Reasonable price. Perfect for smaller teams. What do you dislike about Agile CRM? The email creation and HTML editor features are a bit subpar but can be navigated if you have HTML skills. Also it doesn't seem to do the best job at de-duplication. What problems is Agile CRM solving and how is that benefiting you? Tracking customer experiences and sharing notes. It's great for doing lead scoring based on user-interactions.

"AgileCRM the ultimate all in one!"

What do you like best about Agile CRM? I have been using AgileCRM for more than a year. I have benefited from the improvements and growth. Like all CRM platforms, if you apply yourself to it, the features are amazing. I run multiple businesses and I could not do it without Agile. The team do get back to you and the potential and value of this platform is exceptional. I do recommend Agile CRM and a complete sales, marketing and now service platform! What do you dislike about Agile CRM? Not ...

"Reliable and easy to use product"

What do you like best about Agile CRM? AgileCRM is developer friendly, we can customize it without taking too much time. I really like the marketing automation tool, easy to use, even for non-tech collaborators. What do you dislike about Agile CRM? I wish I had more nodes/campaigns to add in marketing automation tool, it is restrictive. What problems is Agile CRM solving and how is that benefiting you? Thanks to Agile, our customer database is clean and our processes too ! Helpdesk for ...

"Very Good but the email marketing piece needs development"

What do you like best about Agile CRM? The ability to view a snapshot of your contacts, sales and social media. What do you dislike about Agile CRM? The email marketing is not robust and not up to the latest industry standards. Recommendations to others considering Agile CRM: Very good customer support. What problems is Agile CRM solving and how is that benefiting you? I was trying to consolidate a couple systems so I can use one system.

"A Virtual Swiss Army Knife for Business!"

What do you like best about Agile CRM? After assisting a client of mine set up Infusionsoft I fell in love with the concept of a system that could route my potential clients through a process customized to what they really need. This way I could provide the greatest value to each one and have it automated. Since the cost for Infusionsoft was prohibitive, I was looking for an alternative. I found AgileCRM and started using it. So far I found that I can do most of the same tasks with AgileCRM ...