Agile CRM Reviews in April 2025: User Ratings, Pros & Cons

"No going back - downgrading is NOT allowed with Agile CRM."

What do you like best about Agile CRM? Very easy to like Agile, user friendly and works well. What do you dislike about Agile CRM? As your needs grow you naturally subscribe to more features, when your needs change Agile does NOT allow you to downgrade. Recommendations to others considering Agile CRM: Be careful if you feel you might want to downgrade users, once you subscribe to a plan there is no going back. What problems is Agile CRM solving and how is that benefiting you? Normal Sales & ...

"The worst cloud software I have ever used"

What do you like best about Agile CRM? The concept is great - blending CRM with Marketing Automation. What do you dislike about Agile CRM? The system is riddled with bugs and poor design choices. I just counted how many support requests I have raised in the past 6 months - it's just shy of 100! Critical things like contacts being deleted, emails not being sent, losing deals in the CRM etc. I prepaid for 2 years and it's one of the biggest mistakes I've made. Their support team, whilst ...

"Very intuitive and easy! "

What do you like best about Agile CRM? The ease of use and implementation. I also really enjoy the integration of the apps! What do you dislike about Agile CRM? Agile CRM can improve by providing additional functionalities that some of the other platforms offer. What problems is Agile CRM solving and how is that benefiting you? Keeping track of all of our client relationships! We have found that we are better organized with our sales leads now.

"I think this product is brilliant. I came across this product after some indepth searching and love."

What do you like best about Agile CRM? I like the integrated bulk mail system. I like the tags which can define a segment of an audience. I like the campaign management What do you dislike about Agile CRM? I don't have the time to learn everything, and miss some subtle features. We don't have all integration features available in South Africa On screen help which actually makes sense, so that if you are in the middle of a process, and need to add something or remove something, one can get ...

"Un CRM para hacer Inbound Marketing... más barato de lo que estás pensando"

What do you like best about Agile CRM? La posibilidad de hacer lead scoring... no se encuentra en todos los CRMs actuales! What do you dislike about Agile CRM? No me gusta nada la herramienta de formularios... son muy feos. Es muy necesario crear formularios para capturar leads... pero los formularios han de ser bonitos para que el usuario desee usarlos... de lo contrario no capturas datos de contacto de tus visitantes... Yo uso Gravity forms para conectar mi web con Agile CRM (pero este ...

"Best CRM for SMB/SME"

What do you like best about Agile CRM? String tag functionality, strong email marketing, strong email and telephone integration What do you dislike about Agile CRM? Some of the extensions and widgets are Windows only Recommendations to others considering Agile CRM: Ask excactly how things work, like campaigns cannot be modified once started What problems is Agile CRM solving and how is that benefiting you? Complete marketing automation, has allowed us to really achieve a 360 degree view of ...

"Want to love this CRM, but still learning."

What do you like best about Agile CRM? I like that there is a lot of functionality that you would have to pay 10x more for in other apps or combining apps together. The beta mobile app is okay and does what I need. They are always improving the app and releasing new features which are great. The overall UI is pretty good and I can find my way around quite easily most of the time. What do you dislike about Agile CRM? Similar to how other users responded. I find the email templates clunky and ...

"Great CRM, Marketing Automation, and all the tools you need to run a business"

What do you like best about Agile CRM? It has everything you could possibly need. You get email tracking, email templates, web tracking, push notifications, a robust CRM, marketing automation and a whole lot more for a minimal cost. I have seen others complain, but I am not sure they have compared other marketing automation CRM's out there. For the price and features this is a no brainer. I have been with them for 2 years and at times things are clunky, but they always get fixed or come out ...

"Outstanding customer service"

What do you like best about Agile CRM? Agile's support option for customers who are simply trialing the product without paying is fantastic. In the free version, you can trial one campaign and create landing pages. That's a lot more than what some other free versions out there offer. As a start-up company, the low entry fees are very attractive and gives me the opportunity to keep using and testing it with a relatively small investment of $120 per annum. What do you dislike about Agile ...

"A complete CRM/marketing automation platform"

What do you like best about Agile CRM? The combination of a good CRM along with a marketing module which is completely customizable, helped me a lot in identifying my customers and reaching out to them in the most effective and efficient way. AgileCRM empowers marketing team to create and deploy marketing campaigns without involving IT . What do you dislike about Agile CRM? For the landing pages module , it would have been better if the landing pages could be hosted with https rather than ...